Service Desk Associate

Service Desk Intern

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values:
Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we're building the future we all aspire to - making net zero a reality.

Role Overview

The Service Desk Intern will support end users with basic technical issues while gaining real-world experience in IT operations. Responsibilities include device setup, account provisioning, troubleshooting, documentation, conference room support, inventory management, and first-level support for networking, cloud, and applications. Interns will also help develop process automation and efficiency improvements, gaining valuable experience with modern IT tools and workflows.

Key Responsibilities

• Communicate clearly and professionally with both technical and non-technical users
• Log, track, and update support requests using the service desk system
• Provide first-level IT support by troubleshooting hardware, software, and basic system issues
• Set up, configure, and reimage laptops and other IT equipment
• Support conference room technology and manage IT inventory
• Assist new hires with onboarding and basic IT system training
• Create and update simple documentation such as how-to guides and process instructions
• Help modernize IT processes by identifying improvement opportunities and creating basic automation
• Work collaboratively with the IT team and escalate issues when needed
• Participate in IT projects and process improvement initiatives, including automation
• Handle sensitive information responsibly and follow security best practices
• Build automation in current processes
• Comply with all EHS policies, practices, and procedures
• Participate in proactive team efforts to achieve departmental and company goals
• Contribute to building a positive team spirit
• Communicate effectively with all levels of employees
• Protect confidential information responsibly
• Maintain the highest degree of honesty and integrity

Requirements

• Associates degree in a technology-related field such as Computer Science, MIS, Software Engineering, or Cyber Security, OR currently enrolled in such a program
• Ability to perform necessary mathematical calculations
• Ability to make judgment decisions based on specifications or technical requirements
• Novice knowledge of Office 365, including Word, Excel, PowerPoint, SharePoint, Visio, and Project
• Preferred knowledge of infrastructure, networking, and Azure cloud environments
• Preferred knowledge of systems such as Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project, or other project management tools

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.