Business Analyst II BillingCenter

Kforce has a client that is seeking a Business Analyst II Billing Center in Lake Mary, FL.

What You Can Expect as a Business Analyst II:

* Work closely with business stakeholders to gather, analyze, and document system change requests for Guidewire Billing Center, including billing plans, invoicing, payment processing, delinquency, write-offs, and reconciliation workflows

* Analyze and document API integrations between Billing Center and internal and external systems such as Policy Center, finance/GL systems, payment gateways, data warehouses, and third-party vendors

* Collaborate with solution architects and development teams to design Billing Center enhancements that align with business objectives, regulatory requirements, and Guidewire best practices

* Assess how changes to billing and accounting processes impact technical requirements, system behavior, and downstream financial reporting

* Serve as a functional subject-matter expert for Guidewire Billing Center, supporting continuous improvement, scalability, and operational efficiency

* Create and maintain Software Requirements Specifications (SRS), user stories, use cases, workflow diagrams, system process flows, and functional/technical documentation

* Act as a liaison between billing, finance, operations, and technology teams to ensure clarity, alignment, and traceability of requirements throughout the delivery lifecycle

* Partner with Billing Operations and Finance teams to triage and analyze production issues prior to escalation to development teams

* Support User Acceptance Testing (UAT) by validating test scenarios, reviewing results, and ensuring billing functionality meets business and compliance needs before release

* Collaborate with QA teams to define test coverage, edge cases, batch validation, and regression testing strategies related to billing and financial transactions
* Bachelor's degree in Computer Science, Information Systems, Business, or a related field

* 4+ years of experience as a Business Analyst or similar role supporting enterprise systems

* Prior experience in Property & Casualty insurance, billing operations, financial systems, or other regulated environments strongly preferred

* Strong written and verbal communication skills, with the ability to engage billing, finance, operations, and technical stakeholders

* Ability to manage multiple priorities, work independently, and thrive in a fast-paced delivery environment

* Proficiency with Microsoft Office, Confluence, and collaboration tools