Senior Vice President, Business Continuity​/Recovery Manager

Job Title

You'll make an impact in the following ways:

• Supports the development and execution of the resiliency strategy for the Payments Enablement Platform, ensuring critical payment services remain resilient, recoverable, and compliant with regulatory expectations.
• Acts as deputy to the Platform Resiliency Lead and serves as the primary point of coordination for day-to-day resiliency activities across Payments technology, operations, product, risk, and business stakeholders.
• Leads execution of resiliency programs, including dependency management, recovery planning, resilience testing, scenario exercises, threat-informed testing, and remediation management.
• Coordinates response efforts during major incidents affecting critical payment services and supports post-incident analysis, corrective action tracking, executive reporting, and regulatory communications.
• Oversees resiliency governance processes, ensuring risks, issues, audit findings, and regulatory commitments are appropriately documented, tracked, and remediated.
• Supports engagement with regulators, internal audit, Operational Risk, Compliance, and Enterprise Resiliency functions regarding resiliency capabilities, testing results, and program maturity.
• Drives resiliency initiatives supporting critical payment infrastructures, financial market utilities, and payment networks, including SWIFT, Fedwire, CHIPS, RTP, Fed Now, and related payment ecosystem dependencies.
• Maintains platform resiliency inventories, critical service mappings, recovery strategies, impact assessments, and supporting documentation necessary to demonstrate operational resilience.
• Develops executive-level reporting, committee materials, regulatory submissions, and management updates related to platform resiliency performance and readiness.
• Partners with engineering and architecture teams to ensure resiliency requirements are incorporated into platform design, change management, and technology modernization initiatives.
• Coordinates global resiliency activities across multiple regions and supports development of a strong resiliency culture through training, awareness, and stakeholder engagement.

Qualifications

• Experience leading operational resiliency, business continuity, recovery, risk, or technology resilience programs within financial services.
• Strong understanding of payment systems, critical business services, operational resilience frameworks, technology recovery, and incident management.
• Experience working with regulators, auditors, and senior executives.
• Demonstrated ability to lead complex, cross-functional initiatives across global organizations.
• Excellent written and verbal communication skills with experience preparing executive and regulatory materials.