Senior Specialist, Infrastructure Solution Engineer
Listed on 2026-08-27
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IT/Tech
IT Consultant, IT Specialist, IT Support, IT Project Manager
Senior Specialist, Infrastructure Solution Engineer
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Senior Specialist, Infrastructure Solution Engineer to join our team. This role is located in Lake Mary, Florida.
In this role, you'll make an impact in the following ways:
- Perform advanced troubleshooting of Service Now issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
- Support weekly release cycles & application deployments by support staff
- Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
- Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts
To be successful in this role, we're seeking the following:
- CSA (Certified System Admin) Service Now certification
- Extensive (4+ yrs) technical & support knowledge of the Service Now Platform including:
- − Service Now APIs
- − MID Server
- − Basic to Advanced Scripting (Java script)
- − Service Now Performance Tuning
- Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
- Excellent communication skills & the ability to develop clear written materials in support of objectives
- Team player with the ability to lead discussions and initiatives with minimal oversight
- US Citizen
- CAD (Certified Application Developer) for Service Now
- Service Now Integrated Risk Management and / or Security Operations certifications
- Knowledge of xMatters notification platform a plus
- Vendor management skills
- Previous experience of application(s) supporting 20K+ populations
- Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Understanding of an Agile Software Delivery Lifecycle Process
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