Vice President, Client Service Management; Global Collateral

Vice President, Client Service Manager

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Client Service Manager to join our Global Collateral team. This role is located in New York or Lake Mary.

In this role, you'll make an impact in the following ways:

• Work with external clients to resolve the most complex day-to-day issues related to Global Collateral Management and direct them to appropriate resources at BNY.
• Engage with other team members across the division in providing support to clients on addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and extensive experience to analyze information.
• Use communication skills to deliver high quality service to Global Collateral clients.
• Provides key individuals at assigned clients information related to BNY products and services.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience preferred in Global Collateral Management.
• Experience in an operational area and/or client services using the Access Edge and Nexen systems.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.