Senior Specialist, Client Success

Senior Specialist, Client Success

We're seeking a future team member for the role of Senior Specialist, Client Success to join our Core Clearing Platform team. This role is located in Lake Mary, FL.

In this role, the selected individuals will have a significant impact in various ways, including:

• Analyzing user stories and/or use cases/requirements for validity and feasibility.
• Executing all levels of testing, including System, Integration, and Regression.
• Designing and developing automation scripts when needed.
• Detecting and tracking software defects and inconsistencies.
• Developing software documentation and conducting software testing.
• Applying quality engineering principles throughout the product lifecycle.
• Providing support and documentation.
• Contributing to team efforts by accomplishing related results as needed.
• Working in a team setting with IT professionals and client-facing specialists, communicating daily among the team.
• Developing testing plan scenarios for complex unit, process, function, integration, regression, and acceptance testing.
• Assisting in identifying and establishing goals for appropriate testing cycles and defining and managing software test environments, test standards, and quality assurance tasks.
• Analyzing system requirements and design documents to develop detailed test cases, scenarios, and scripts to ensure application quality.
• Collaborating with PMO, Development, and Business teams to remediate defects and provide triage support on internal and external issues.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required; advanced or graduate degree preferred.
• 4-5 years of total work experience preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents.

Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.