GTM Operations Lead

GTM Operations Lead is a senior individual contributor responsible for leading complex revenue operations activities while serving as a trusted operational expert for the Center of Excellence Team. This role does not include direct people management responsibilities; instead, it provides leadership through deep subject matter expertise, process ownership, mentorship, and cross-functional collaboration.

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

• Build, validate, and process quotes, renewal order forms, change orders, and term realignments.
• Process customer credits, usage overages, and product decommission with accuracy and proper documentation.
• Support operational integration efforts related to mergers, acquisitions, and customer migrations.
• Provide guidance and support for CPQ processes, configurations, and issue resolution.
• Manage internal escalations, track cases to resolution, and communicate status updates to stakeholders.
• Serve as a day‑to‑day resource for peers by answering questions, reviewing edge cases, and sharing best practices to build team capability.
• Train new team members on CoE workflows and processes.
• Identify workflow inefficiencies and contribute to the developments of scalable operations solutions.
• Recognize skill gaps and knowledge inconsistencies within the team and help drive continuous improvement.

• 5+ years in account management, revenue operations, sales operations, or similar operational role.
• Demonstrated history of high performance and consistent result.
• Ability to manage complex scenarios with minimal supervision.
• Proven experience mentoring peers and supporting peers.
• Exceptional attention to detail in high-volume, fast‑paced environments.
• Strong communication skills with the ability to translate operational complexity into clear concise updates.
• Advanced analytical and problem‑solving skills.
• Salesforce experience preferred;
  Salesforce CPQ experience is a plus.
• Culture Agility. Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay for this role is $80,000+ per annum. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.