Customer Support Leader - Drive CX & Retention
Job in
Lake Oswego, Clackamas County, Oregon, 97034, USA
Listed on 2026-09-03
Listing for:
Netclaim
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
NAVEX is seeking a Senior Manager of Customer Support to oversee Customer Support professionals delivering high-quality post-implementation engagement and best‑in‑class support. This role reports to the Director, Customer Support and drives customer satisfaction, retention, and expansion of our ARR.
You will coach, motivate, and manage teams to achieve operational excellence while collaborating with Product, Engineering, Customer Success, Implementation, and Sales to shape the customer lifecycle
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