Site Reliability Engineer; ESB Vista

Position: Site Reliability Engineer (ESB Vista)
*
* Position Summary:

** We are seeking a highly organized and customer-focused individual with strong technical aptitude. You will be joining our
** Trimble Vista Cloud Operations
** team as an
** Enterprise Cloud Engineer (ECE)**. This role’s primary focus will be providing technical expertise for our enterprise TC1 cloud customers. Being the primary technical escalation point and contact for all cloud operational items. Working very closely and as the escalation point for the Premium Support Engineer (PSE) position. This role will also assist the team with any ongoing initiatives as their secondary focus.

Including contribution to the development of deployment pipelines, general infrastructure design, technical escalations, etc. The ideal candidate is able to deliver a high level of customer satisfaction through prompt, knowledgeable, and understandable (audience based) responses.  
* Assists Trimble B2W Cloud Operations team with implementation of all initiatives and OKR’s
* Creates, maintains, and supports deployment pipelines to ensure standard automations support complexities of enterprise level customer environments
* Assists with infrastructure design and implementation
* Troubleshoots escalated cloud engineering cases
* Assists with site reliability through daily review of monitoring tools
* 3+ years of experience in technical support and cloud engineering in enterprise software solutions.

* Experience:

Proven experience in a similar SRE, Dev Ops, or Cloud Engineering role.
* Cloud Platforms:
Extensive experience with Azure.
* IaC:
Hands-on experience with Terraform.
* Monitoring:
Proficient in using New Relic for monitoring, alerting, and dashboard creation.
* Scripting:
Strong proficiency in Power Shell and Bash scripting.
* CI/CD:

Experience with Git Hub Actions and Azure Dev Ops Pipelines.
* Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
* Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.
* Proven ability to build and maintain strong customer relationships.
* Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
* Experience with Trimble CMS software or similar applications. Specifically B2W products.
* Knowledge of industry-specific best practices and workflows.
* Customer-oriented with a passion for delivering outstanding service.
* Proactive and resourceful, with the ability to anticipate and address customer needs.
* Detail-oriented and highly organized, ensuring accuracy and consistency in support delivery.
* Capable of working independently and as part of a collaborative team.

This is strictly an "In-office" position with
** no exceptions**. Candidates should be able to work from the following Trimble office locations:
Lake Oswego, Westminster, Knoxville, Portsmouth, Mexicali, among our other satellite offices. Remote and Hybrid seeking candidates will
** NOT
* * be considered.
**** Compensation:
**** Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
**** Benefits:
**** At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided…