Customer Success Manager

Empower Success:
Become our next Customer Success Manager (Construction Tech Focus)!

Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer Success Manager to champion our AECO solutions. You will act as a strategic partner for our valued customers, ensuring they realize maximum value from their SaaS investments while fostering long-term growth and innovation in a fast-paced, global technology environment.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO:
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the ultimate internal champion for our construction partners, directly influencing how global infrastructure is built by driving the adoption of cutting-edge SaaS solutions. You will have the unique opportunity to manage a diverse portfolio, turning complex business challenges into streamlined digital successes while shaping the future of construction technology.

Key Exciting Responsibilities

* Orchestrate the entire post-sale journey, ensuring customers achieve their business goals through strategic adoption and utilization of Trimble solutions.

* Lead high-impact business reviews and value conversations to assess account health and uncover new opportunities for expansion.

* Architect comprehensive account success plans and rollout strategies that align our technology with the customer's long-term vision.

* Act as the critical "Voice of the Customer" cross-functionally, partnering with product and sales teams to drive continuous improvement and innovation.

* Proactively identify and mitigate churn risks while fostering deep, trusted relationships with executive sponsors and stakeholders.

Essential Skills & Experience

* 2+ years of dedicated Customer Success or Account Management experience within a SaaS environment, preferably in ERP or construction tech.

* Proven ability to build trusted, executive-level relationships and manage complex account portfolios.

* Exceptional communication skills with a talent for active listening and persuasive storytelling.

* Demonstrated success in working cross-functionally to resolve customer challenges and drive product adoption.

Bonus Points For

* Professional proficiency with Salesforce, G-Suite, or Gainsight.

* Direct experience or domain knowledge in Architecture, Engineering, or Construction (AECO) workflows.

Logistics:

Location:

Westminster, CO;
Portland, OR - In office

Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter:
Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people:
Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner:
Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where…