Benchmarking Services Product Manager

Salary: $85,000 - $100,000 annually. Salary is dependent on experience and qualifications.

Own the evolution, operation, and member experience of EDUCAUSE’s benchmarking products, ensuring benchmarking delivers decision-ready insights, credible peer comparisons, and clear storytelling for institutions. This role is responsible for moving EDUCAUSE benchmarking from data delivery to interpretation, planning, and narrative value to deliver clear, decision-ready benchmarking products that support institutional planning and decision-making.

This role ensures end-user satisfaction and program impact by developing benchmarking tools that campus technology leaders use to plan, manage, and deliver IT services. The Product Manager partners with community and stakeholders to design and deliver these products, define priorities across matrixed teams, guide stakeholders on use cases and product evolution, and track metrics and KPIs to ensure quality and engagement.

• Own and execute the roadmap for EDUCAUSE benchmarking offerings (current and future), in partnership with the director and matrixed technical teams, ensuring alignment with association priorities and the broader decision-support ecosystem.
• Partner with the Director of Benchmarking and Portfolio Operations to ensure benchmarking products are cohesive, intentional, and integrated across EDUCAUSE products and services
• Lead cross-functional engagements with internal staff, campus technology leaders, and community members to identify user needs, define benchmarking requirements, and deliver end-to-end solutions that reflect institutional priorities and real-world practice.
• In partnership with the EDUCAUSE research team, define and coordinate the full benchmarking lifecycle, including survey/instrument design, peer group definition, and data collection
• including: relevant benchmarking inputs such as institutional characteristics, peer segmentation, and survey responses.
• Facilitate benchmarking product design processes, including survey instruments, data outputs, visualizations, guidance, and usability validation
• Define product objectives, outcomes, and KPIs to measure benchmarking product quality, usability, and impact.
• Maintain an awareness of competing and complementary products and conduct competitive market analyses to identify new risks and opportunities.

• Assess KPIs, user inquiries, community discussion, and product evaluation information to implement strategies for reaching engagement targets.
• Ensure benchmarking products deliver clear value to members through usability, guidance, and actionable insights.
• With the EDUCAUSE marketing team, establish and execute marketing, promotion, and communication strategies, including leading ongoing improvements to our public-facing web presence.
• Educate members and stakeholders on how to use benchmarking products and interpret outputs using a variety of channels including recorded video tutorials, webinars, virtual community meetings, and other outreach mechanisms.

• Own the end-to-end benchmarking experience, including platform functionality, releases, and continuous improvement.
• Lead governance group and work with group members from across the organization to plan a future release roadmap for longer-term development and execute service releases accordingly.
• Establish and maintain policies and practices supporting benchmarking data integrity, access, and appropriate use.
• Oversee the platform’s tier-based support workflow and work with IT to ensure timely issue resolution.
• Partner with the IT department to conduct system administrative-related tasks and serve as the team lead on all integration implementation, feature testing, and technical troubleshooting.

• Coordinate the work of internal staff and third-party contractors to successfully produce benchmarking products, including the coordination and facilitation of regular product meetings and communications.
• Maximize product value by maintaining product backlogs and continuously prioritizing product enhancements based on stakeholder needs.
• Collaborate with the EDUCAUSE technical team to establish and maintain development backlogs and plan work sprints.
• Communicate with technical development team/contractors and website operations team to ensure development is happening on time and on budget and the website is always fully functional
• Train membership and tier-1 support staff on new and existing products.
• Provide second-level end-user support as needed.
• Oversee preparation, validation, and quality of benchmarking data inputs and outputs to ensure accuracy and reliability.

• Monitor KPIs, user inquiries, community discussions, and product evaluation data to inform and coordinate the ongoing product improvements, including enhancements to benchmarking methodology, outputs, guidance, and user…