Sales Associate
Listed on 2026-06-26
-
Sales
Sales Development Rep/SDR, Inside Sales, Customer Success Mgr./ CSM
Benefits
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Kid Strong Lake Oswego – Level Up LO, LLC
Position Title: Sales Associate
Reports To: General Manager / Manager / Owners
Employment Status: Part-Time or Full-Time, Hourly + Performance Bonuses
POSITION SUMMARYThe Kid Strong Sales Associate is responsible for generating, developing, managing, and converting new membership opportunities into active Kid Strong families. This role serves as the primary point of contact for prospective members and plays a critical role in growing the Kid Strong community.
Sales Associates manage inbound leads, conduct outbound outreach, schedule and follow up on trial classes, and guide families through a consultative enrollment process. In addition to sales execution, the Sales Associate supports the overall member experience by maintaining organized lead pipelines, collaborating with the coaching team, and representing Kid Strong in the community.
This role requires strong communication skills, sales discipline, professionalism, organization, and the ability to work evenings, weekends, and events as required.
ESSENTIAL JOB FUNCTIONS- Conduct high-volume outbound calls, texts, and (some) emails to follow up with inbound leads.
- Schedule trial classes and ensure strong attendance through consistent confirmation and follow-up.
- Engage in consultative conversations with parents to understand their child’s needs and position the value of Kid Strong.
- Convert trial attendees into active memberships through clear communication of program benefits.
- Engage with walk-in prospects and trial families to deliver a positive and informative first experience.
- Maintain consistent follow-up with all leads to maximize conversion opportunities.
- Maintain accurate and organized lead records within the Glo Fox CRM system.
- Process membership transactions and account updates through Glo Fox.
- Communicate with prospective and current members using approved communication tools such as Podium.
- Follow established lead management workflows while identifying opportunities to improve effectiveness.
- Track and report sales activity including calls, texts, emails, and trial outcomes.
- Identify and develop new lead sources through partnerships with local schools, children’s programs, and community organizations.
- Represent Kid Strong at community events, pop-ups, and local networking opportunities.
- Promote the Kid Strong program within the surrounding community to increase awareness and trial attendance.
- Support referral and grassroots marketing initiatives.
- Engage positively with families during trial visits and membership onboarding.
- Provide clear communication regarding class schedules, membership options, and program expectations.
- Collaborate with the coaching team to ensure trial experiences are smooth, welcoming, and impactful.
- Support families with general membership questions and assist with problem resolution when appropriate.
- Represent Kid Strong’s mission and values during all parent interactions.
- Work alongside the coaching team to ensure trial classes are properly prepared and supported.
- Communicate lead updates, upcoming trials, and member insights with the center team.
- Assist with front desk operations when necessary, including greeting families and supporting check-in processes.
- Provide sales reports and performance updates to ownership or management as requested.
- Maintain consistent communication through Slack and other internal systems.
- Arrive to scheduled shifts on time, prepared and ready to work.
- Maintain professional communication with families, coworkers, and leadership.
- Work required evenings, weekends, and special events when scheduled.
- Participate in staff meetings, trainings, and team development sessions.
- Demonstrate a positive, team-oriented attitude that supports the success of the entire center.
Sales Associates are…
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