Service Advisor

Why Mullinax Ford West Palm Beach?

Join a family-owned company that’s been growing since 1970. AtMullinax Ford of West Palm Beach, we believe in treating people right—with a straightforward approach, a no-pressure environment, and a team that puts customers first. We offer a fast-paced workplace, opportunities to grow, and the chance to build a rewarding career with one of Florida's largest Ford retailers.

• Health, Medical and Dental
• 401k Plan
• PTO
• Growth Opportunities
• Long Term Job Security

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims.
• Reinforce company policies and adhere to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationships with factory(s) and fosters positive employee relations.

• Organized and friendly personality
• Demonstrated ability to work in a busy environment.
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.