Shift Lead

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The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.

This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and Pet Smart.

The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.

Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.

Support Practice Manager in hospital labor management which may include adjusting paraprofessional team’s schedules on a shift by shift basis.

May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity.

Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.

Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.

Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.

Provide effective communication between associates, clients, hospital leadership and Central Team Support.

Ensure all hospital associates adhere to Banfield dress and grooming guidelines.

Ensure all hospitalized pets are prepped and all equipment is ready for surgery.

Ensure cases are assigned to VA’s and that they are clear on their work responsibilities for the day.

Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.

Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service.

Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.

Train and mentor new paraprofessional associates.

Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.

Address broken equipment issues and assist in inventory management. Other job duties as assigned.

The pay range for this role is

$18.50 - $23.64 Hourly

The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance:
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