Case Manager

Job Description

NATIONAL CENTER FOR MISSING & EXPLOITED CHILDREN

Location: Lake Park, FL

FLSA Status: Exempt

Department: Case Management

Travel Requirement: As required by management.

Hours &

Schedule:

Monday – Friday, 9:00am to 5:30pm (37.5 hours); shift work and on-call may be required.

Reports To: Supervisor, Case Management; general supervision of Vice President, Missing Children Division and Director, Case Management of MCD.

Supervision Exercised: None.

Responsibility for Public Contact: Daily contact requiring courtesy, discretion, and sound judgment.

Licensing & Certification: Must be eligible to apply for VCIN certification requiring U.S. citizenship or lawful residence for 10 years, obtain certification within 3 months of hire and maintain; includes background screening.

Position is responsible for the handling of lead and intake information as assigned by the Vice President, MCD and Director, Case Management of MCD. Analyze, collate, and disseminate information concerning missing and exploited children to the appropriate investigative agencies. Maintain contact and provide technical assistance to parents, police, and other authorized agencies involved in providing services for missing and exploited children.

Coordinate NCMEC resources within a team environment to support law enforcement agencies and families associated with these cases.

• Manage missing child cases from the time of assignment through the recovery process with responsibility for individual caseload.
• Make initial and follow‑up contact with parents, guardians, law enforcement on assigned cases; assess each case for criticality and high‑risk patterns, and provide resources, including emergency media and deployments as circumstances evolve.
• Verify existence of police report and NCIC entry for missing children cases and provide follow‑up technical support and assistance.
• Access FBI’s NCIC and NLETS systems as needed.
• Establish, maintain, and foster close working relationships with parents, guardians, and law‑enforcement contacts as the primary point of contact.
• Provide technical assistance to parents, guardians, law‑enforcement, and authorized agencies on domestic and international resources in a timely and professional manner.
• Document case activities using a computer database and disseminate information to appropriate agencies and organizations in a timely manner and in compliance with established procedures.
• Review and analyze case reports and leads to ensure all possible analytical avenues have been considered.
• Prepare and draft summary, progress, and supplemental reports for internal case management review and media purposes.
• Organize case information and maintain an electronic case file containing all documentation of activities and materials.
• Prepare appropriate cases for media‑ready status according to established policies and procedures.
• Establish poster targeting assessments and liaise with NCMEC’s Communication Division and other resources for media distribution.
• Process recovered or resolved cases with necessary information to ensure database integrity.
• Provide reunification and post‑recovery support to families with missing and exploited children cases.
• Maintain strict confidentiality of all law‐enforcement sensitive and case‑related information.
• Conduct initial training and assist with ongoing training of interns, volunteers, and new staff on computer use, database searches, resources, and other MCD tasks.
• Prepare, write, edit, and update training and reference materials for the Case Manager position.
• Represent MCD for tours, presentations, and demonstrate a strong understanding of all services offered within MCD and other core functions within the organization.
• Perform specific case management tasks on cases as directed by MCD supervisory staff.
• Consistently demonstrate to MCD supervisory staff the ability and skills to undertake additional responsibilities within MCD.
• Assist other staff members when needed (e.g., staffing shortages, emergent situations).
• Handle critical and escalation casework assigned during business hours extending into nights and weekends as required.
• Participate in a Case Management on‑call/off‑hours rotation to…