Customer Service Manager

Customer Service Manager
Location: Lake St. Louis, MO (On-site)
Employment Type: Full-Time, Non-Exempt

We are seeking a proactive and detail-oriented Customer Service Manager to lead and support our customer service team in Lake St. Louis. This is an exciting opportunity for someone who thrives in a fast-paced, people-focused environment and is passionate about enhancing the customer experience. You'll be responsible for overseeing daily operations, ensuring timely responses to customer needs, and fostering a team-oriented culture.

• Comprehensive Benefits:
  Medical, dental, vision, and more
• Retirement Savings: 401(k) with company match (if applicable)
• Paid Time Off:
  Vacation, sick days, and holidays
• Professional Development:
  Ongoing training and career growth
• Supportive Team Culture:
  Join a collaborative environment focused on customer success

• Lead and manage the customer service team to ensure high-quality service and responsiveness
• Schedule and coordinate customer service requests
• Communicate clearly and efficiently with customers through phone, text, and email
• Follow up on missed service payments as neededi
• Oversee and review technicians’ daily schedules to ensure optimal coverage and efficiency
• Track customer concerns and elevate unresolved issues appropriately
• Maintain accurate customer records and notes in CRM systems
• Collaborate with other departments to ensure service requests are fulfilled promptly
• Uphold company values through professionalism, teamwork, and a positive attitude

• 2–3 years of customer service experience, preferably in a service-based industry
• High School Diploma or GED
• Strong communication and organizational skills
• Proficient with Microsoft Office and scheduling toolsi
• Ability to manage multiple priorities in a fast-paced environment
• Positive, team-oriented mindset

• Experience in the lawn care, irrigation, or landscaping industryi
• Familiarity with Service Titan or similar softwarei

• Monday to Friday, 8:00 AM – 4:30 PM
• Occasional Saturdays may be required
• This position is on-site in Lake St. Louis, MO
• Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibilityi

If you're passionate about providing top-tier service, enjoy working with a great team, and want to build a career with a company that values your contributions — apply today and let's grow together!