IT Support Specialist

JOB SUMMARY

All Com Global Services seeks a talented, motivated, and driven individual to fill a full-time IT Support Specialist position. The ideal candidate will have a strong knowledge in hardware, software, and network troubleshooting. Additionally, the candidate will be a critical problem solver, quickly able to adapt to new technologies and can prioritize tasks.

• Provide hardware, software, system, and network technical support for all company personnel via incoming calls, emails, teams chat and walk ups.
• Troubleshoot hardware, software, and networking equipment.
• Work tickets and request escalation as needed.
• Keep up on asset management of IT hardware.
• Onboard new employees with the necessary Microsoft 365 access and other third-party applications and Systems.
• Responsible for executing terminations requests submitted by HR and Senior Management.
• Deploy company equipment such as Windows desktops, laptops, phones, and other peripherals throughout the company.
• Coordinate shipping and receiving IT equipment.
• Work on other various IT Projects delegated by the System Administrator or IT Manager.
• Assist with remediating vulnerabilities on Windows Desktops and Laptops, Printers, and other related devices.
• Assist in CMMC Audits.
• Provide technical support after hours when necessary.

• Possess Excellent problem solving and troubleshooting skills.
• Proficient at multitasking in fast paced environments.
• Confident speaking on the phone throughout the day.
• Have strong communication and customer service skills.
• Eager to learn with a passion for studying new technologies and trends.
• Knowledge of Microsoft 365.
• Ability to stay on task and complete work in a timely manner with minimal supervision.
• Extensive knowledge of Windows operating systems.
• Ability to diagnose and troubleshoot hardware, software, and network connectivity issues remotely.
• Have a basic understanding of networking fundamentals such as DHCP, DNS, IP Address's, and NAT and how to troubleshoot these services.
• Willingness to work after normal business hours as needed.

• Associate's degree in information technology, Cybersecurity, Computer Science, or similar degree.
• CompTIA A+, Security+, CCNA, and other certifications are preferred.
• Background in working with Federal Subcontractors or alike is preferred.
• Knowledge in NIST 800-171 and CMMC compliance preferred.
• Must be able to pass pre-employment testing (drug and background) and have a valid driver's license.