Patient Care Coordinator Float

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.
The  Patient Care Coordinator Float  functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.  Patient Care Coordinator Float  is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Supports the teams in meeting financial, clinical and service goals

Working Hours:

A 40-hour work week ,  Monday through Friday between the hours of 6:30 am to 7:00 pm, occasional weekend support Saturday and Sunday between the hours of 7:30 am to 5:00 pm.  (schedule is provided a month in advance)
Location :  3927 Rucker Ave. Walk-in Clinic  or second or Third Floor Care, Everett, WA 98201
Street NE, Arlington WA 98223 (Must be able to travel to both locations.)

Primary Responsibilities:

Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Follow the payment Security policy and procedures according to Optum Medical guidelines
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
Obtain patient signatures for required documents
Upload a valid Government issued state  patient and patient insurance cards
Schedule and coordinate all patient appointments as directed
Maintain an organized and clean work area, free of clutter
Prepare all documentation and records with accuracy as directed or necessary for the patient's care
Meet or exceed the performance measures established by the Practice Management Dept.
Follow established policy and procedures related to the position
Participate and contribute to a team-based environment
Maintain a team supportive attendance record
Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
Follow OSHA/WISHA (including usage of PPE) guidelines
Follow HIPAA regulations
Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
Ability to cover other offices as needed
Performs other duties as assigned
What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required…