Deskside Technician II - Bilingual Portuguese​/English

Bilingual Deskside Technician
- Portuguese

Stefanini Group is looking for a Bilingual Deskside Technician
- Portuguese for a globally recognized company. For interested applicants, click the apply button or contact Alfher Hidalgo at  or  for faster processing.

Explore the role of a remote trilingual helpdesk technician proficient in English and Portuguese. Discover key responsibilities and advantages of this position.

• Providing technical support to customers in English and Portuguese.
• Troubleshooting hardware and software issues.
• Performing on‑site desktop support tasks according to SOPs, including managing service delivery for primary and regional sites, and identifying and delivering computer hardware, software, and miscellaneous services meeting SLAs.
• Accurately documenting instances of hardware failure, repair, installation, and removal in the ITIL on‑site desktop support system.
• Administering and supporting current anti‑virus and Tanium software implementations, monitoring desktops for patching and anti‑virus compliance.
• Maintaining the CMDB, ensuring accurate IT inventory documentation and stock management.
• Performing activities related to operations and monitoring of the IT environment, including on‑site support at shopfloor and field services.
• Managing the PC lifecycle: installation, move, add, change, refresh, stock, dispose.
• Implementing, configuring, troubleshooting and maintaining network printer/scanner MFD and desktop Teams and mobile phones.
• Resolving backlog for incidents & SRs, reporting progress to end users, and tracking root‑cause analysis.
• Obtaining approval and purchasing hardware and software as required.
• Performing VIP support on site when requested.
• Participating in large‑scale deployments of client support level software or hardware.
• Identifying end‑user training needs, delivering tutorials.
• Performing additional duties as assigned by the Service Delivery Management Teams.

• Fluency in reading, writing, speaking, and understanding English and Portuguese.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal abilities over phone, chat, and email.
• Proficiency in using helpdesk software and remote desktop tools such as Remote Desktop Connection, VPNs, MS Office 365.
• Ability to work independently and prioritize tasks effectively.

• Minimum 3 years of experience in related IT roles.
• Windows 7/10/11 user and administrator knowledge/experience; proven MS certifications.
• Proven TCP/IP and networking knowledge and work experience (ICND1).
• PC desktop/laptop hardware knowledge at professional level.
• Audio/Video equipment support experience.

The successful candidate must remain knowledgeable of the information being trained and be committed to staying current with evolving technologies.