General Manager

Bella Cosa is a very busy and popular wedding venue located in Lake Wales, Florida. We host 300+ weddings a year. The venue is a part of the Gilchrist Collection, a collection of 12 wedding venues throughout the US and UK.

Company Mission Statement:

Celebrating marriage through unforgettable weddings with the timeless charm of our venues and the devotion of our teams tying the knot to every couple's unique love story.

The primary duty of this role is to oversee all operations of the venue including the management of all staff and vendors, communication with clients and guests, the oversight of all procedures throughout the day and quick resolution of any problems that may come up.

Every day will be a little bit different and this role requires wearing many hats. You are the decision maker, head of multiple departments and responsible for all sales, wedding delivery, guest experience and overall presentation of the venue. It is crucial to have the ability to step in and perform all job roles – whether that be conducting a tour, coordinating a wedding, or scheduling general maintenance.

Below is a brief description of the duties of this role, but more in-depth information can be provided while interviewing.

Main Responsibilities

• Responsible for the viability and profitability of the venue. Including, but not limited to, running the Sales team of the venue to meet sales quotas issued by Head Office weekly, monthly and quarterly.
• Hiring new employees (including posting job ads, interviewing and choosing candidates for roles in the venue).
• Collecting and sending all payroll information.
• Creating and running all staff schedules.
• All grounds and building maintenance upkeep for the building. Including hiring, monitoring, paying and running any service vendors such as lawn maintenance, plumbing, cleaners, electrical, etc. As well as getting any non-optimum situations with the property handled promptly.
• Running the venue staff and keeping them inspired and productive. Inspecting all areas routinely and fixing any issues or problems that are found. Working with the staff to ensure they are trained and doing well.
• Reporting statistics for the venue to Head Office weekly.
• Handling all Purchase Order requests and updating/approving the Purchase Order sheet weekly.
• Approving any contract addendums for clients asking for changes/allowances in their contract.
• Approving any security deposit returns and sending all information about them to Finance.
• Weekly production meetings with Head Office to go over General Manager Delivery and Sales.
• Keeps the building stocked with all necessities to operate including cleaning supplies, bath tissue, cleaning equipment, hand soaps, etc.
• Ensures all management spreadsheets, calendars and documents are updated correctly and on time each week.
• Creates relationships with the community and other vendors to establish a network of wedding and event professionals that help bring business to the venue.
• Oversees all events in the venue and ensures that all goes smoothly and clients are happy. Ensures all client folders are up-to-date and includes all information needed for a successful wedding or event.
• Works with Head Office Sales and Marketing staff on all marketing efforts.
• Works with Head Office Interiors and Properties Departments to plan, strategize and execute any renovations, upgrades and changes to the property.
• Carries out all Human Resources functions within the venue, in coordination with the HR Rep at Head Office. This includes onboarding new employees, handling exiting employees, hiring, performance reviews, disputes, disciplinary actions, etc.

This position will be a great fit for someone who is hard-working, outgoing and positive, an excellent problem solver, loves people, enjoys being helpful and serving others and of course, a genuine passion for weddings!

A background in weddings/event management as well as experience managing a team is required. Weekend and evening availability is required as well as the ability to work a flexible schedule to meet the venue’s needs.

We offer full benefits after a probationary period including health insurance (fully covered), dental insurance, vision insurance, 401k and PTO. As we are a sales driven company, this position offers a base salary and commission based on sales and growth.

To confirm you read the full job posting:

Please answer this question in your application: "What is your favorite part of a wedding? (i.e. cake cutting, first dances, vows, etc.)"