Parts Counter Associate – Entry Level or Experienced

Parts Counter Associate

Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, Nissan and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Fast-paced and team-oriented environment

As a Parts Counter Associate, you'll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.

• Assist retail and internal customers with parts inquiries and orders
• Provide accurate parts pricing, availability, and order updates
• Communicate professionally with customers, service advisors, and technicians
• Answer incoming phone calls and respond to parts requests efficiently
• Provide exceptional customer service throughout the entire parts process

• Read and interpret parts catalogs to identify correct parts and components
• Pull and fill parts orders accurately from inventory
• Maintain organized inventory and assist with weekly bin checks
• Notify management of low inventory or out-of-stock items requiring immediate attention
• Locate and source parts from outside vendors when necessary
• Review body shop estimates to ensure parts and pricing accuracy

• Ensure all internal parts requests are properly billed on repair orders
• Process retail payments and credit authorizations
• Maintain accurate documentation and inventory records
• Support additional parts department operations as needed

• Previous automotive parts experience preferred
• Strong communication and customer service skills
• Positive attitude and team-oriented mindset
• Ability to multitask and stay organized in a fast-paced environment
• Attention to detail and accuracy when handling parts and inventory
• Willingness to learn and grow within the automotive industry
• Strong time management and problem-solving abilities

• High school diploma or equivalent preferred
• Valid driver's license with a clean driving record
• Ability to read and interpret safety and maintenance documents
• Basic math and calculation skills including discounts, percentages, and pricing

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real advancement opportunities
• Leadership team committed to employee development and success
• Opportunity to grow within a respected multi-brand automotive group

• Automotive parts departments
• Service advising support
• Inventory or warehouse operations
• Customer service and retail
• Collision center parts operations
• Automotive dealership environments

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.