Advising and Career Operations Director

Join our team!


What We Offer


At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees.

We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.


About this role

Responsible for developing and implementing a comprehensive, outcome driven academic and career advising system for all students from first-time enrollment to degree attainment that positively impacts student success. Directs college-wide academic and career advising operations utilizing metrics and data analysis to develop and implement practical solutions to complex problems. Implements programs designed to encourage student retention and increase graduation rates.

What a day of an Advising and Career Operations Director looks like:

• Guides, leads, reviews, verifies, observes, and manages the work of people reporting directly to you. Monitors and evaluates the performance of your employees.
• Provides leadership for career and academic advising while ensuring a shared vision, expectations and goals, and measurable productivity standards to meet the needs of students and improve retention efforts.
• Develops, maintains, interprets, and executes administrative procedures and practices. This includes developing and maintaining manuals regarding policies, procedures, rules, and standards for the College.
• Collaborates with enrollment management and academic affairs to implement and optimize the use of existing advising and career structure to support new student orientation, retention and student success.
• Identifies areas of weakness or need for improvements then builds and implements solutions that align with central processes and strategies while positioning professional advising staff to support student's needs.
• Ensures operational excellence by tracking, measuring, presenting and reporting on departmental goals and outcomes.
• Participates in and manage all phases of college-wide strategic projects. Plans and oversees the preparations and dissemination of project communications. Produces related project reports, as needed.
• Develops short-term and long-range goals, objectives, priorities, and recommendations.
• Counsels employees on company policies, procedures and practices to ensure a sound employee relation environment. Guides professional development and provides motivation and mentoring to team members.
• Monitors expenditures in assigned budget, and holds self and staff accountable for financial practices that promote sound fiscal management.
• Performs other job-related duties as assigned.

We'd love to hear from you if you have the following:

Education and Experience:

• Master's degree
• Six years of related experience, to include experience in supervision

Knowledge of:

• Family Educational Rights and Privacy Act (FERPA), state statutes, and rules of higher education
• Strategic advising concepts and programs
• Microsoft Office Professional or similar applications
• Guided Pathways model, and advising and student retention platforms

Skilled in:

• Thinking strategically, effectively analyzing data, and implementing data-informed decisions
• Managing and resolving conflict in a positive manner
• Creative thinking and problem solving to explore new technology, processes, and approaches
• Attention to detail while maintaining effective time and task management
• Mentoring team members to develop goal setting plans, share knowledge and experiences

Ability to:

• Establish ownership of areas of responsibility with an aptitude to anticipate and pro-actively execute tasks while identifying areas of enhancement, efficiencies, and solutions
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
• Accurately manage a budget

Licenses, Registration, Certifications, or

Special Requirements :

• Regular physical attendance required
• Valid Florida driver's license

Preferred, but not a must:

Education and Experience:

• Experience with Workday Student
• Experience with the Council for the Advancement of Standards in Higher Education and implementing best practices

Knowledge of:

• NACADA Core Values for Advising and or Career Readiness Competencies

Work Environment and Physical Demand:

• Reach and grasp objects
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for…