Student Development Representative

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What We Offer


At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees.

We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.


About this role

Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology and innovation to enhance processes, and promotes outreach and retention of students. Performs a variety of receptionist, clerical, record keeping and miscellaneous duties in support of student development departments college wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.

What a day of a Student Development Representative looks like
:

• Welcomes guests to the department and provides assistance as needed. Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.
• Maintains user access to, and data integrity of the student success platforms. Maintains the system and supports academic advising services' data and reporting needs.
• Provides support and assistance with technical functions of academic advising's third-party applications, products, and software.
• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat. Answers inbound calls from new and existing students. Responds to voicemails in a timely manner.
• Enters student information into the appropriate database and assists students with application and registration portals.
• Searches student records for required or missing information. Reviews documents for completeness and accuracy. Makes appropriate departmental referrals.
• Provides current information on College and departmental services and programs. Accurately logs and updates service requests. Escalates a customer inquiry or problem to the next level of response when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.
• Acquires knowledge of other staff duties and serve as a backup as necessary.
• Performs other job-related duties as assigned.

We'd love to hear from you if you have the following:

Education and Experience:

• High school diploma or GED
• One year of related experience

Knowledge of:

• Microsoft Office Professional or similar application

Skilled in:

• Delivering a high level of customer service
• Attention to detail while maintaining effective time and task management

Ability to:

• Use independent judgement to understand the logistics of available timeslots to book appointments
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Work in a variety of settings to deliver services to students without a decrease in performance
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

Licenses, Registration, Certifications, or

Special Requirements :

• Regular physical attendance required
• Must complete FERPA training within 30 days of employment
• Some periods throughout the year will require extended work hours including nights, weekends, and college closures

Work Environment and Physical Demand:

• Reach and grasp objects
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral…