Service Technicians

Service Technician

The Service Technician is responsible for diagnosing, repairing, maintaining, and installing commercial roofing systems on low-slope and steep-slope structures. This role requires strong troubleshooting skills, attention to detail, and a commitment to safety and customer service.

As a field representative of the company, the Service Technician ensures high-quality workmanship, timely service delivery, and professional interaction with clients at all job sites.

• Perform all work in compliance with OSHA regulations and company safety standards.
• Inspect commercial roofing systems to identify leaks, deficiencies, and repair needs.
• Diagnose leak sources and execute effective, long-term repair solutions using compatible materials.
• Install, repair, and maintain various commercial roofing systems (TPO, EPDM, PVC, modified bitumen, metal, coatings, etc.).
• Remove and replace damaged roofing components, including insulation, decking, flashing, and related structural elements.
• Accurately measure roof areas and estimate material requirements for service repairs.
• Document service findings, take photos, and complete required job reports using company systems or mobile applications.
• Safely load, transport, and unload materials and equipment using company vehicles.
• Communicate clearly with customers regarding scope of work, findings, and recommended solutions.
• Assist in training or supervising junior crew members when assigned.
• Maintain tools, equipment, and vehicles in safe and working condition.
• Perform other duties as assigned to support service operations.

• Strong troubleshooting and leak investigation experience in commercial roofing.
• Working knowledge of low-slope and steep-slope roofing systems and repair techniques.
• Experience with roof coatings, sealants, flashing details, and waterproofing applications.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making skills.
• Ability to read work orders and follow detailed instructions.
• Proficiency with hand tools, power tools, and roofing equipment.
• Basic math skills for measurements and material calculations.
• Ability to operate a smartphone or tablet for job documentation and reporting.
• Strong teamwork and communication skills.
• Ability to pass background checks for government or secure facility access (when required).

• High school diploma or GED preferred.
• Minimum of 2+ years of commercial roof repair experience required.
• Valid driver's license preferred (clean driving record may be required).
• Rigging and signaling certification a plus.
• Leadership or crew supervision experience preferred.

• Ability to work at heights and on various roof slopes safely.
• Ability to climb, carry, and safely position ladders.
• Ability to lift and carry up to 50 lbs.
• Prolonged standing, walking, bending, and kneeling.
• Ability to work outdoors in varying weather conditions, including extreme heat and cold.