Administrative Assistant - Credit Dept

Providing administrative support in the credit department, communicating with customers in various ways to determine credit worthiness.

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:

• Check completed credit applications that information is accurate in Accuterm and proof read letters/documents before submitting to Credit Manager for signature.
• Respond to all requests for credit information on existing or past EMS accounts in a timely fashion.
• Provide backup to Credit Rep in producing a monthly spreadsheet identifying all accounts that credit was either granted or declined increased or decreased for FL,NC,TX & MO and provide to Credit Manager.
• Answer designated phone lines from Drivers, Sales and Customers updating accounts with delivery information, checks and any other information, process Credit Cards and always ensure EMS drivers are able to process their deliveries and move on to other customers.
• Request, gather, input and catalog all tax-exempt information from customers to ensure proper billing.
• Process credit card payments for orders on the Credit Release screen and release Orders in a timely fashion.
• Assist credit reps in all clerical needs of the department such as scanning, faxing, researching, etc. with the help of the Credit Clerk.
• Participate in all special departmental projects on an as‑needed basis.

• Strong communication skills, both written and verbal.
• Proficient in Microsoft Windows, Word and Excel.
• Good organizational skills and prioritization skills.
• High level of professionalism, reliability and adaptability.

• High School diploma or equivalent

• Excellent organizational and planning skills.
• Computer and internet research skills.
• Attention to detail and accuracy.
• Able to work independently.
• Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
• Able to establish and maintain healthy working relationships with people in course of work.

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.