Client Technology Assistant

Position: Client Technology Assistant I
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What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees.

We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role Responsible for providing IT assistance, operational and administrative support within the IT Client Support Services department. Assists clients with media materials, responds to inquiries, generates reports, and inputs spreadsheet data entry. Processes new media acquisitions including equipment inventory. Responds to classroom AV support requests, and AV and computer installations. Provides event support for both on-campus and off-campus events.

May include operating CCTV system, campus Info Channel, and campus digital signage. Performs routine equipment maintenance.

What a day of a Client Technology Assistant I looks like:

Assists personnel with operating office equipment such as personal computers, printers, copying machines, and software programs.

Provides instruction on multimedia equipment and systems. Trains users in the operation of new or modified systems and programs. Assists students and faculty with research and location of media materials.

Operates closed circuit television system. Assists with video, audio productions and teleconferences, as required.

Responsible for providing operational and clerical support to include managing telephone calls, making photocopies, scanning, and processing purchase order requisitions. Maintains, organizes, and distributes files and manuals.

Assists students and college personnel in proper procedures and practices related to multimedia equipment and services. Provides interim status reports on customer requests, as applicable. Provides general customer service activities and responds to complex inquiries.

Gathers routine information from or makes requests of other administrative, maintenance or clerical employees and outside vendors, customers, or the public.

Plans, administers, conducts inventory, and replaces or purchases office supplies, equipment and materials as needed.

Performs regularly scheduled maintenance on equipment and machinery.

Receives and distributes incoming correspondence and deliveries. Prepares and processes outgoing mail.

Maintains and controls records to include databases, logs, cost records, and general records. Does not include bookkeeping. Generates reports and inputs spreadsheet data entry.

Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

High school diploma or GEDOne year of related experience

Knowledge of:

Microsoft Office Professional or similar application

Skilled in:

Delivering a high level of customer service

Attention to detail while maintaining effective time and task management

Ability to:

Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

Set-up and operate multimedia equipment

Licenses, Registration, Certifications, or

Special Requirements :

Regular physical attendance required

Preferred, but not a must:

Education and Experience:

Ability to troubleshoot general software and hardware

Knowledge of PA systems, A/V and multimedia systems, and computer technology

Work Environment and Physical Demand:

Lift, carry, push, pull, install, or remove objects weighing 20 to 49 pounds

Reach and grasp objects

Stoop, bend, kneel, crouch, or crawl

Use of video display terminal

Use of manual dexterity and fine motor skills

Communicate information orally and in writing

Receive and understand information through oral and written communication

Proofread and check documents for accuracy

This job description is intended to be…