Umpires Director-Business & Administration

United States Polo Association Umpires, LLC

Reports Directly To:
Executive Director of USPA Umpires, LLC

Direct Reports:
Umpires Executive Administrator;
Umpires Administrative Assistant

The Director of Business & Administration is responsible for the operational, financial, and organizational performance of Umpires LLC. This role ensures that all officiating activities are supported by efficient systems, strong club relationships, and sound financial management. The Director will interact substantially with Financial Analyst, Executive Administrator, and Administrative Assistant.

This is a hybrid position operating in a fast-paced environment at our Lake Worth Office which requires flexibility and adaptability. This position also requires the ability to travel approximately 4-6 times per year.

• Drive budgeting and financial planning (~$5M annual budget)
• Track and manage:
  • Staffing costs
  • Travel expenses
  • Technology investments
• Identify cost-saving opportunities (e.g., in-house analysis model)

• Serve as primary liaison for umpire needs and scheduling to:
  • USPA Member Clubs
  • Tournament organizers
• Ensure high levels of satisfaction through surveys, feedback, and club visits with:
  • Umpire assignments
  • Event execution

• Manage:
  • Umpire contracts
  • Event service agreements
  • Vendor relationships
• Ensure compliance with USPA policies

• Evaluate and Redesign internal processes to reduce operational inefficiencies and improve team productivity.

• Lead scheduling and assignment systems (via Executive Operations Manager)
• Drive efficient:
  • Umpire allocation
  • Travel coordination
  • Event logistics

• Ensure proper staffing and logistical execution of all USPA events
• Coordinate with Rules & Officiating for:
  • Appropriate umpire placement
  • Event-specific requirements

• Build scalable systems to support growth through creation of umpire certification and training pipeline.
• Drive operational efficiencies by ensuring departments operate efficiently, collaboratively and transparently

• Budget performance vs. plan
• Club satisfaction ratings
• Assignment efficiency and coverage rates
• Operational cost reductions

• Bachelor’s degree in business, finance, or equivalent experience.
• Strong business, operations, or sports management background.
• Experience managing budgets and organizational operations.
• Excellent negotiation and relationship management skills.
• Ability to manage complex logistics across multiple regions.
• Ability to travel for business purposes and attend meetings/events as needed.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams/Zoom platforms.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of this position.