Call Center Representative

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently hiring a dedicated and enthusiastic Call Center Representative for an on‑site appointment setter role (not remote).

Pay
: $15 per hour guaranteed pay with uncapped bonuses.
Bonus
:
Earn up to $55 per demo completed.

• Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs
• Provide detailed information regarding products, services, and installation processes
• Utilize a CRM system to document customer interactions and track leads
• Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction
• Assist with customer follow-ups to ensure they have all necessary information and support
• Collaborate with team members to improve processes and customer interactions

• Eligible to work in the United States
• Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus
• Experience using a CRM platform is a plus
• Comfortable working with call scripts and call‑tracking software is a plus

• Paid training & growth opportunities
• Fun, energetic, supportive team culture
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off