Transmission & Sub Eng Mgr

Dispatcher II

Dispatcher II is the journey-level classification in the Dispatcher series and is expected to perform the full range of duties of Dispatcher without direct supervision. Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Incumbents in this position are assigned to the Communications Center where they receive incoming telephone calls from the public requesting law enforcement services, including 9-1-1 emergency calls.

They dispatch police units as necessary for assistance and perform a variety of general support duties related to communications activities. General supervision is provided by a Supervising Dispatcher or a Dispatcher III.

• Signing bonus of $3,000 for candidates remaining employed with the City as a Police Dispatcher for a minimum of 3 years, to be paid as follows: $1,000 at hiring; $1,000 after 1 year of service; $1,000 after 2 years of service.
• Credit of $250 for purchase of initial set of uniforms.
• Vacation credit commensurate with years of experience in the Dispatcher classification.
• Sick leave credit to be used during the first 2 years of City service, depending upon years of service: 40 hrs: 1-5 years exp.; 80 hrs: 5-10 years exp.; 120 hrs:
  More than 10 years exp.

• Receive emergency and non-emergency telephone calls from the public requesting police and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
• Maintain radio contact with all units on assignment.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
• Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
• Query and enter stolen, stored, and repossessed vehicle information.
• Perform a variety of records keeping duties related to the computer aided dispatch system.
• Test and inspect equipment as required.
• Testify in court as needed.
• Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
• Write daily work progress reports when training a new Dispatcher.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

• English grammar, usage, spelling, and punctuation.
• The geographic features of the City of Sacramento in detail.
• Standard broadcasting procedures and rules.

• Communicate clearly and precisely, both orally and in writing.
• Understand and comply with oral and written directions.
• Learn City street system and physical layout of Sacramento.
• Learn standard broadcasting rules and procedures.
• Work under pressure and exercise good judgement in emergency situations.
• Learn to effectively and calmly communicate with and elicit information from upset victims and irate callers.
• Exercise independent judgment and work with a minimum of supervision.
• Learn to operate computer-aided dispatch and radio broadcasting equipment.
• Demonstrate excellent customer service skills.
• Operate office machines and equipment.
• Type 30 net wpm.

• Employment as a full-time law enforcement dispatcher in a California Public Safety Dispatch Center within the last six months.
• Two years as a full-time law enforcement dispatcher in a California Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching.
• Successful completion of the P.O.S.T. Public Safety Dispatcher Basic Course.

Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.

• If considered for appointment, candidates must successfully pass a medical examination and psychological test.
• If considered for appointment, candidates must…