Student Development Representative

About this role

Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology and innovation to enhance processes, and promotes outreach and retention of students. Performs a variety of receptionist, clerical, record‑keeping and miscellaneous duties in support of student development departments college wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.

• Welcomes guests to the department and provides assistance as needed.
• Answers inquiries, explains College rules, requirements, and procedures to prospective and current students.
• Maintains user access to, and data integrity of, the student success platforms.
• Maintains the system and supports academic advising services’ data and reporting needs.
• Provides support and assistance with technical functions of academic advising’s third‑party applications, products, and software.
• Assists students with issues utilizing in‑person, phone, email, and online chat.
• Answers inbound calls from new and existing students.
• Responds to voicemails in a timely manner.
• Enters student information into the appropriate database and assists students with application and registration portals.
• Searches student records for required or missing information.
• Reviews documents for completeness and accuracy.
• Makes appropriate departmental referrals.
• Provides current information on College and departmental services and programs.
• Accurately logs and updates service requests.
• Escalates a customer inquiry or problem to the next level of response when appropriate.
• Responds to appointment requests and schedules student appointments with the appropriate advisor.
• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.
• Acquires knowledge of other staff duties and serves as a backup as necessary.
• Performs other job‑related duties as assigned.

• High school diploma or GED.
• One year of related experience.
• Knowledge of Microsoft Office Professional or similar application.
• Skilled in delivering a high level of customer service.
• Attention to detail while maintaining effective time and task management.
• Use independent judgement to understand the logistics of available time slots to book appointments.
• Effectively communicate verbally and in writing with internal and external customers, building relationships, managing expectations, and taking responsibility for a high level of service.
• Interact positively with diverse populations and varying education levels of students, faculty, staff, and the public.
• Work in a variety of settings to deliver services to students without a decrease in performance.
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.

• Regular physical attendance required.
• Must complete FERPA training within 30 days of employment.
• Some periods throughout the year will require extended work hours, including nights, weekends, and college closures.

• Reach and grasp objects.
• Use of video display terminal.
• Use of manual dexterity and fine motor skills.
• Communicate information orally and in writing.
• Receive and understand information through oral and written communication.
• Proofread and check documents for accuracy.
• Work a fluctuating work schedule.

Palm Beach State College is an equal access, equal opportunity institution. The College complies with all state and federal laws granting rights to applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, or pregnancy in any of its employment or educational programs or activities.