Network Technician

Network Technician - full time Regular, Non-Exempt/hourly. This position will need network knowledge, including backup, security management, email systems and applications support while providing excellent internal and external customer service. This is not a remote position. The current schedule will be in the office from 8am - 5pm EST time but this schedule may vary and extra hours may be required.

Some traveling will be required.

This person will also be required to participate in the on-call after-hours support for software, hardware, and networking issues. Currently 4 people rotate the phone a week at a time.

• Network+ - Required
• CompTIA A+ - Required
• CCNA (Certified Cisco Network Associate) - a plus
• MCSA (Microsoft Certified Solutions Associate) - a plus
• VMWare certification - a plus
• Azure certification - a plus

• Bachelor's degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field or some technical college courses preferred.
• 1 to 2 years' work experience in LAN/WAN infrastructure. Experience in network applications such as Routers, Switches, Wireless and communication circuits.
• Cloud knowledge Oracle or Azure - a plus
• Microsoft SharePoint Online - a plus

• Implements and supports the telecommunication and network solutions necessary to meet the requirements of the organization in response to changes in the business, industry and technology standards.
• Uses a spectrum of personal and professional skills to install, update, maintain, test, and document hardware/software solutions. These technical skills include Router, Switch, Firewalls, Wireless and VPN. Installs, configurations and update other equipment installs as well as the required documentation and maintenance for the equipment.
• Communicate regularly with hardware/software vendors and with IT Team.
• Acknowledge and abide by Information Security Policies.
• Compliance participant, evaluate system performance, diagnose problems and recommend improvements.
• Monitor network performance and availability using network monitoring hardware and software.
• Assist the Helpdesk Department with daily support calls. This includes having your own tickets to work on a daily basis.
• Participate in the On-call after hour support for software, hardware and networking issues.
• Occasional inspection of cables and access points in floors and ceilings.