Client Technology Specialist I

About this role

• Responsible for providing operational support within the IT Client Support Services department.
• Provides event support for both on-campus and off-campus events.
• Responsible for providing classroom and special event multimedia equipment support, delivery, setup, and takedown.
• Assists with the closed-circuit television system and operation, data entry and tracking of current inventory of supplies and equipment.
• Maintains classroom Projector filters and bulb replacements, as well as Projector replacements at the end of its functional life.
• Supports instructors in classroom technology usage.

• Performs equipment installations including multimedia and AV technology.
• Sets-up computers and multimedia equipment for special presentations.
• Analyzes technical problems with multimedia systems and equipment, and performs repairs on equipment and machinery.
• Provides accurate and timely updates on service requests.
• Escalates a customer inquiry or problem to the next level of response as required.
• Performs technical set-up for video, audio and multi-image presentations and provide technical support.
• Installs wiring and cabling systems such as CCTV, AV, computers, and digital displays.
• Provides support and troubleshoots all types of computer based hardware, software and peripherals including AV and multimedia systems.
• Provides support and technical services to departments, other campuses, off-site locations and college-based functions that may require travel.
• Functions in an on-call capacity for response to hardware, software, and network systems repair needed during normal business hours or instances where the college is closed.
• Transports materials and equipment to, from and within storage areas and operating areas.
• Provides consultation and assistance regarding specific matters within area of expertise.
• Acquires knowledge of other staff duties and serve as a backup, as necessary.
• Performs other job-related duties as assigned.

• Education and Experience:
  
  High school diploma or GED with additional training related to the position One year of related experience
• Knowledge of:
  Microsoft Office Professional or similar applications PC fundamentals, basic networking concepts, PA systems, AV control systems, and multimedia systems
• Skilled in:
  Attention to detail while maintaining effective time and task management Ability to:
  Set-up and operate multimedia equipment Install and troubleshoot PC hardware and software, and MS Windows operating system Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
• Licenses, Registration, Certifications, or Special Requirements:
  Regular physical attendance required Valid Florida driver’s license
• Preferred, but not a must:
  Knowledge of:
  CompTIA A+ Microsoft Technology Associate (MTA) – Windows Operating System Fundamentals
• Work Environment and Physical Demand:
  Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds Reach and grasp objects Stoop, bend, kneel, crouch, or crawl Stand for extended periods of time Use of video display terminal Use of manual dexterity and fine motor skills Communicate information orally and in writing Receive and understand information through oral and written communication Proofread and check documents for accuracy Work with equipment or perform procedures where carelessness may result in injury Experience exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions Operate a motor vehicle Work a fluctuating work schedule

The minimum base pay for this position starts at $19.52 per hour; however, the offer may vary based on the candidate’s education and experience.

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority.

Certain service members may be eligible to…