Part-Time Retail Sales Associate

Worksite

Location:

2500 S Dixie Hwy, West Palm Beach, FL 33401

Schedule Requirements: Evenings and weekend availability required.

Equal Employment Opportunity (EEO) Statement: We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status and other characteristics that make our employees unique.

Retail Sales Associates at Surterra Wellness (parallel brand) assist patients and customers, serving as product and industry experts, providing exceptional service, and ensuring the store feels inclusive and welcoming.

• Model best‑in‑class service that consistently exceeds customers' expectations and builds long‑term rapport using the established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point‑of‑sale (POS).
• Maintain accurate records of all activities, including customer records, in accordance with state regulations and regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately elevate customer conflict or complaint, inspiring long‑term patient relationships and loyalty to our brands.
• Maintain store cleanliness on a daily basis.

• Age 21 or over
• High School Diploma or equivalent
• Valid Government‑Issued Photo
• Flexibility regarding work schedule, including evenings, weekends, and holidays
• 1 year in Retail or a related industry where customer service is critical
• Constantly operating a computer and other office machinery
• Strong attention to detail and ability to multitask and manage time effectively
• Excellent communication and organizational skills
• Ability to manage difficult situations and resolve them in a timely and professional manner
• Proficient in Microsoft Office Suite

• Experience in the Cannabis industry

• Remain in a stationary position for prolonged periods during the shift
• Assist with lifting stock and materials
• Occasionally position self to retrieve product or material throughout the shift

• Are self‑motivated; micromanagement isn’t fun for anyone
• Roll sleeves up and do the work; strategy matters, but action matters more
• Can work fast and be flexible; our industry is always changing
• Play nicely with others; we collaborate a lot
• Think creatively; sometimes a traditional solution isn’t best

• Remain in a seated position inside the vehicle for extended periods
• Pick up heavy items (50 lbs or more) onto the vehicle
• Work comfortably in a fast‑paced retail environment
• Bend repetitively as needed

• Employee discount
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• 401(k) enrollment
• Pet insurance
• Tuition reimbursement programs
• Consistent, reliable benefits; full medical/vision/dental (full‑time only)