Family Support Facilitator

The Family Support Facilitator provides direct services to clients identified by the funding Source. This includes in-home and community with clients, resources and community partners, with the goal of providing support services to moderate and high-risk families, to reduce the likelihood of a future incidence of maltreatment and involvement with the child welfare system. The Family Support Facilitator will be trained in the use of Solutions Based Casework and Family Team Conferencing, in addition to other assessments.

These methods will be the primary manner in which work with the family is performed. Principles of strength-based work, family engagement and risk management will be performed in the daily work. Documentation will be maintained routinely as part of the work with each family.

• Learns the concepts and principles of Solution Based Casework and Family Team Conferencing, as well as assessments and is able to implement and monitor these assessments in working with the family and in overall case discussion with Supervisor and professionals.
• Attend and participate in meetings, both internally and externally to the agency, community providers, partners and families.
• Demonstrate the ability to utilize creative and flexible problem solving to meet the family needs.
• Reviews all intake information of clients referred.
• Ensure community services and treatments are delivered and customized to meet the individual needs of the family by building on protective capacities, resiliencies, strengths and learning problem solving skills to divert further involvement with child maltreatment.
• Works with the families to navigate transportation solutions to meet service's needs, including connection with available community transit options.
• Ensures a culturally competent service delivery system to each family and client.
• Observes and submits accurate documentation on the services provided and the functioning of individuals and families as required by specific job or department, including entering in the FSFN database, as required by contract and for Internal Quality practices.
• Staff all cases weekly or as required by program with supervisor.
• Builds alliances and partnerships with community providers.
• Adheres to all applicable policies and procedures of One Hope United.
• Complete trainings as required by One Hope United and the lead Community Based Care agency.

• Bachelor’s degree required and two years of experience
• State of Florida Child Welfare Certification (CWCM) preferred, but not required
• Must have reliable transportation and willing to drive daily for work-related purposes.
• Ability to be culturally diverse required
• Bi-lingual in Spanish or Creole preferred

Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position requires visualand auditory acuity within professionally determined normal ranges, with correction if need; andmanual dexterity sufficient to operate a computer and office equipment, including, but not limitedto, the telephone, computer, and copier. The employee is occasionally required to move itemsup to 50 pounds.

The employee works in varied residential environments based on assigned caseload and mayencounter unpredictable clients. While performing the duties of this position, the employeetravels by automobile and is exposed to changing weather conditions. The employee must beable to enter and exit a vehicle or a building without assistance. While performing the duties ofthis job, the employee may frequently drive an automobile, taking clients to appointments, in thelocal and regional area.

Occasionally, travel is outside the local area and overnight.

• Tuition assistance up to $2500 per fiscal year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually
• Medical, dental, vision, 403 (b) retirement, flexible spending…