Clerical Support II – Onsite

• Provides clerical support to the organization and assigned department(s)
• Open, identify, sort, and distribute incoming mail
• Review contents of mail, date stamp, sort, and count per department standards
• Prepare outgoing mail and priority correspondence
• Maintain departmental files and documents in accordance with organizational procedures
• Perform data entry functions as defined by departmental processes
• Scan, fax, file, and copy files and documentation
• Successfully complete annual regulatory compliance training
• Answer inbound bankruptcy calls according to procedures
• Process payment by phone
• Email, fax, and mailing addresses to borrowers
• Review bankruptcy notifications and set up bankruptcy workstation
• File GSE claims timely

• High School diploma or equivalent
• Basic PC skills
• Effective verbal communication skills
• Good grammar and proofreading skills
• Ability to handle confidential information with discretion
• Ability to effectively multi-task and prioritize duties
• Clerical experience in mortgage servicing, banking, or legal environment
• 2-3 years of clerical experience

Demonstrates strong clerical support capabilities, including effective data entry, document management, and communication skills, while maintaining confidentiality and compliance in a mortgage servicing or banking environment.

• Clerical Experience
• Data Entry Functions
• Effective Verbal Communication
• Confidential Information Handling
• Regulatory Compliance Training

• Data Entry
• Document Management
• Mail Processing
• File Maintenance
• Payment Processing

• Effective Communication
• Multi-tasking
• Prioritization
• Attention to Detail
• Good Grammar

• Mortgage Servicing
• Banking
• Legal Environment
• GSE Claims
• Bankruptcy Processing

• PC Skills
• Fax Machine
• Scanner