Customer Service Representative

Compensation: $50,000-$55,000 + Quarterly Bonus + Company Equity (Employee equity program)

Schedule: Monday-Friday | 1st Shift

Our client, a rapidly growing manufacturer in the industrial products industry, is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone early in their career who enjoys helping customers, staying organized, and wants to grow within a company that is investing heavily in its future.

You'll work directly alongside company leadership in a collaborative, team-oriented environment where your ideas and contributions are valued. This isn't just another customer service position—it's an opportunity to learn the business from the ground up with a clear path into leadership or inside sales as the company continues its aggressive growth.

• Serve as one of the primary points of contact for customers via phone and email.
• Process customer orders, quotes, and work orders accurately and efficiently.
• Track orders and shipments while providing timely updates to customers.
• Resolve customer questions and coordinate with internal departments to ensure excellent service.
• Learn the company's industrial product line through hands‑on training with experienced technical staff.
• Maintain accurate customer information and documentation within company systems.
• Support daily office operations while helping deliver an outstanding customer experience.

• At least 1 year of customer service, administrative, office support, retail, or other customer‑facing experience.
• Strong verbal and written communication skills.
• Comfortable using Microsoft Office, email, and basic computer systems.
• Organized with excellent attention to detail and the ability to multitask.
• Positive attitude with a willingness to learn and ask questions.
• Able to work independently while contributing to a collaborative team environment.

• Manufacturing or industrial customer service experience.
• Exposure to industrial equipment or technical products.
• Interest in growing into Customer Service Lead or Inside Sales.

• Join a rapidly growing manufacturing company with significant long-term investment plans.
• Work directly with executive leadership and gain exposure to all aspects of the business.
• Clear career path into Customer Service Lead, Inside Sales, or other leadership opportunities.
• Quarterly profit-sharing bonus program.
• EMPLOYEE Equity program
• Comprehensive benefits including medical, dental, vision, 401(k), PTO, and more.
• Small‑company culture where hard work, initiative, and a positive attitude are recognized and rewarded.
• Long-term opportunity with a company focused on internal growth and employee development.

If you're looking for more than just another customer service job and want to build a long-term career with a company that is growing rapidly, we'd love to speak with you.