Commercial Lines Account Manager

Full-Time | On-Site / Hybrid

Aleckson Insurance Agency, a Big “I” Best Practices Agency
, is seeking an experienced Senior Commercial Account Manager to join our growing team. We are a relationship‑driven, client‑focused independent insurance agency serving businesses throughout the Midwest. If you’re a proactive professional who takes pride in delivering exceptional service, building long‑term relationships, and working collaboratively with producers and carriers, we’d love to meet you.

The Senior Commercial Account Manager is responsible for managing a book of commercial lines business, providing high‑level service and consultation to clients, and supporting producers with retention and growth. This role is ideal for someone who thrives in a fast‑paced environment, has deep commercial P&C expertise, and wants to be part of a supportive and high‑performing team.

• Serve as the primary point of contact for all client service needs.
• Manage renewals from start to finish: marketing, quoting, analysis, proposal preparation, and delivery.
• Provide coverage recommendations and risk management guidance to clients.
• Handle policy changes, certificates, evidence of insurance, audits, billing questions, and claims support.
• Conduct periodic account reviews and proactively identify coverage gaps or improvement opportunities.

• Prepare and submit marketing submissions to carriers; negotiate terms and pricing.
• Analyze carrier quotes and create clear, professional proposals for clients.
• Maintain accurate and detailed documentation in the agency management system (AMS
  360, Epic, or similar).
• Stay current with industry trends, emerging risks, and carrier appetites.
• Partner closely with producers to support account retention and growth.
• Mentor junior account managers or assistants as needed.
• Build effective relationships with carrier underwriters and service teams.
• Assist with onboarding new clients and ensuring a smooth transition process.

• 5+ years of Commercial Lines account management experience in an independent agency setting (required).
• Strong knowledge of commercial P&C coverages including:
• General Liability
• Commercial Auto
• Property
• Workers Compensation
• Professional Liability / Cyber / D&O/ Fiduciary / Crime / Ocean Marine
• Active Illinois Property & Casualty License
  .
• Experience with carrier rating portals and agency management systems.
• Strong organizational skills and the ability to manage multiple deadlines.
• Excellent communication skills—professional, clear, and client‑focused.
• High attention to detail and commitment to accuracy.
• Positive team‑oriented attitude and a commitment to client service excellence.

• Competitive compensation and performance‑based incentives.
• Strong benefits package (health, dental, Long Term and Short Term disability, Life, 401k with matching).
• Supportive, family‑oriented culture grounded in integrity and professionalism.
• Opportunities for professional development and continuing education.
• Work with a recognized Best Practices Agency committed to excellence.