Senior Manager, Operations

The Senior Manager, Contract Operations leads contract operations for daily business functions, including extensive involvement in Capital and Software contracting, service plan management, such as bids, awards, contract eligibility, pricing, and fee/rebate programs for all commercial customers. The Sr Manager must practice proactive management, drive collaboration, and be a positive team lead.

This role will lead and generate all contract proposals for new purchase agreements, product changes, and pricing adjustments to customers under contract. Support and assist CMCA Senior Management in departmental strategies, SOP development, process improvement and decisions regarding daily business functions, audit requirements and ad-hoc project management.

The role partners cross-functionally with Field Sales, National Accounts, Distribution Relations, Marketing, Finance, IT, Customer Service, Implementation/Service, Commercial Analysis, and Commercial Excellence teams. This position serves as a key liaison to ensure seamless execution of contract operations and continuous improvement of Contract Marketing processes. The Senior Manager will play a pivotal role in improving customer satisfaction, safeguarding Capital revenue, and drive process improvement.

This role is an individual contributor and requires strong leadership, project management, collaboration, and analytical skills.

This is a hybrid position, and the selected candidate will be required to work onsite in the Lake Zurich, Illinois office 3 days a week.

• Lead all daily contract operations, including Capital and Software contracting and service plan management.
• Own day‑to‑day contract operations for Capital Equipment (and associated software/service plans), including but not limited to pricing configuration, eligibility verification, and activation in enterprise systems.
• Manage bids/RFIs/RFPs in close collaboration with Commercial teams.
• Support CMCA Senior Management with departmental strategies, SOP development, process improvements, and ad-hoc project management.
• Act as a primary liaison across cross-functional teams Field Sales, National Accounts, Distribution relations, Marketing, Finance, IT, Customer Service, Implementation/Service, Commercial Analysis, and Commercial Excellence to ensure seamless contract execution.
• Prepare for and support internal/external quality and supplier audits in coordination with Finance.
• Manage bids/RFIs/RFPs in close collaboration with Commercial teams.
• Ensure accurate setup and maintenance of customer‑specific pricing in the company ERP for assigned accounts; oversee lease/financing order creation and related billing plans as required.
• Partner with Distribution Relations to ensure seamless order fulfillment and correct contract price execution across channels; act as a key liaison to resolve pricing and membership eligibility.
• Develop and deliver recurring operational reports and KPI’s (e.g., capital equipment reporting, contract pipeline, turnaround time, price‑execution accuracy, rebates/fees) and executive readouts; identify trends and root causes to drive process improvements.
• Drive continuous improvement of Contract Marketing processes to enhance operational efficiency and integrity.
• Manage projects effectively, ensuring timely delivery and alignment with business objectives.
• Ensure processes are compliant with internal audit requirements and quality systems.
• Support CMCA Senior Management in developing functional strategy, build and update SOPs, enhancing processes, and driving departmental priorities.
• Implement process standardization and automation to reduce manual tasks, improve cycle time and enhance service quality.

As part of Top Management, you have the overall responsibility and accountability for all aspects of the Health, Safety, Environment, Energy, and Quality Management Systems, including the following:

• ensuring that the Health, Safety, Environment, Energy, and Quality Management Systems’ policies and related objectives are established and are compatible with the strategic direction of the organization. taking overall responsibility and accountability for the prevention of…