Manager, Clinical Implementation Education

The Manager, Clinical Implementation Education team, is a licensed Registered Nurse (RN) responsible for leading and developing a team of Clinical Implementation Educators that delivers high-quality clinical education supporting successful customer implementation, adoption, and optimization of Fresenius Kabi infusion technologies.

This role drives clinical excellence through overseeing education strategy, resource planning, team performance, and customer-facing execution across education, go-lives, and complex clinical engagements. The Manager partners closely with multi-disciplinary team members, including Clinical Implementation Services Director, Clinical Implementation Specialists, Project Management, Sales, Pharmacy Specialists, Technical Specialists, and Learning & Development, to ensure education strategies align with implementation plans, customer workflows, and organizational objectives.

This role is accountable for educator performance, standardization of education delivery, customer satisfaction outcomes, and continuous improvement of clinical education processes.

The Clinical Implementation Education Manager also participates in (as needed) end user training/education, go live and post go live support of medical device/infusion pump implementations at customer healthcare facilities. This role is responsible for scheduling educators for upcoming implementations while also providing internal assignments when educators are not in the field.

• Directly manages, coaches, and develops clinical educator team members to ensure high‑quality education delivery and professional growth.
• Conducts hiring, onboarding, training (in partnership with Learning & Development), performance management, and succession planning for the education team.
• Establishes clear expectations, goals, and metrics aligned to implementation quality, customer satisfaction, and business outcomes.
• Ensures educators deliver effective classroom, hands‑on, super‑user, and peer‑based training tailored to customer workflows and readiness at customer sites.
• Supports education strategy for device integration with customer EMRs (Epic, Cerner, Meditech, etc.), in collaboration with informatics and technical teams.
• Provides regular feedback, field coaching, and performance evaluations to ensure adherence to clinical, educational, and professional standards.
• Builds and maintains strong relationships with internal stakeholders
• Serves as an escalation point for clinical education risks, customer concerns, and performance issues, ensuring timely communication and resolution.
• Builds education schedule and assigns resources to align education schedules, resource deployment, and go‑live coverage with project plans. This includes coordinating Per Diem resources with contract organizations in support of education schedules.
• Provides direct customer education, go‑live, or demonstration support for complex or high‑visibility implementations as needed.
• Partners with clinical team members to provide Educator support for infusion system assessments, tubing cross‑references/formatting, and education schedule formatting.
• Ensures team compliance with all Fresenius Kabi policies, quality systems, health and safety requirements, and customer credentialing standards.
• Maintains confidentiality, professional integrity, and ethical conduct in all internal and external interactions.
• Ensures client satisfaction through follow-up, client responsiveness and thorough communication.
• Provides clinical support for sales team during device demonstrations/pump fairs as directed by implementation leaders.
• Completes all training requirements, including all department-specific, compliance training, etc.
• Participates in any and all reasonable work activities as assigned by management.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

• Bachelor’s degree required (BSN preferred).
• Current RN licensure and maintained throughout employment.
• 5+ years related experience (direct patient care…