Key Account Manager - Retail and Hardware Channels

National & Key Account Manager - Retail and Hardware Channels

Job Category: Sales

Requisition Number: KEYAC
002569

• Posted :
  August 12, 2026
• Full-Time
• Hybrid

Showing 1 location

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is hiring a National & Key Account Manager to manage a portfolio of our National and Regional accounts! The ideal candidate will be able to successfully execute sales strategies and plans to achieve the business goals for sales to large national and regional retail accounts. They will maintain long-term business relationships with customers, seek out, and grow new businesses, be self-motivated and disciplined.

This position focuses on National and Regional retail outdoor power equipment accounts within the ECHO outdoor power equipment product portfolio. The Key Accounts is a hybrid role that will be based out of our Lake Zurich, IL location. The salary range for this position is $110,000 -$120,000 based on years of experience and qualifications.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid time off (PTO)
• 5% 401K match

Duties/Responsibilities:

• Recommend annual product line-up and implement promotional & merchandising programs to support overall business planand achieve sales, profitability, and market share objectives within assigned accounts.
• Develop and executive strategic account plans, including annual business reviews, growth initiatives, sales forecasts, and customer-specific objectives.
• Recommend changes as necessary to achieve desired customer business results and drive continuous improvement in sales performance, operational effectiveness, and customer satisfaction.
• Lead the sales and service effort at regional accounts including merchandising,joint business planning, promotional execution, and account growth initiatives.
• Identify opportunities to expand product assortment, distribution, category presence, and sales volume within assigned accounts.

Customer Relationship Management:

• Develop and maintain strong business relationships with key personnel at all levels from buyer to department leads. Serve as the primary company interface with all related customer departments.
• Build trusted partnerships with customer leadership teams by understanding business objectives, challenges, and growth strategies.
• Lead regular customer business reviews to communicate performance, discuss opportunities, and align on future initiatives.

Cross-Functional Collaboration:

• Coordinate the cross-functional, internal ECHO team and provide leadership during forecasting, inventory management, order fulfill and payment discussions.
• Represent ECHO Internal Departments for any dispute resolution including accounts receivable, logistics and inventory control.
• Participate in regular sales leadership meetings to ensure alignment and collaboration with all ECHO departments.
• Partner with Marketing, Product Management, Operations, Supply Chain, Customer Service, and Finance to support customer success and business objectives.
• In conjunction with the product training team, lead the development and implementation of training programs targeting sales.

Business Planning:

• Create and monitor business and analytic statistics as used by customer that measures performance and company metrics.
• Develop regular assessments of competitive handheld products and promotional programs at customer and other regional accounts.
• Track actual spending on a monthly basis and make corrective actions as needed to achieve overall budget target.
• Provide a weekly and monthly written report to the National Accounts Director on the status of all customers including business metrics related to plan, overall activity level at the account and corrective actions being taken, if necessary, to achieve desired business results.
• Utilize data analytics and market insights to identify trends, risks, opportunities, and recommendations for improving business results.
• Prepare and deliver executive-level presentations, sales forecasts, account…