Director of Student Accounts

JOB SUMMARY Southeastern University is seeking a Director of Student Accounts to lead the university's student accounts function — student and third-party billing, receivables aging, collections, and cashiering.

The Director supervises the AR Coordinator, Collections Specialist, and Cashier, and partners closely with Student Financial Services and the Controller's office to deliver an accurate, compliant, and student-centered financial experience.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Executive Director of Financial Planning Supervisory Responsibility:
Accounts Receivable Coordinator (1) Collections Specialist (1) Cashier (1)
Indirect Supervisory Responsibility: N/AESSENTIAL DUTIES - May include, but is not limited to the following:

Student Billing & Receivables:

Manage student accounts receivable, billing cycles, and the AR aging

Oversee payment plans, third-party and sponsor billing, and refunds

Ensure compliance with Title IV refund and student-account regulations

Collections

Develop and execute collections strategy; minimize write-offs and bad debt Produce AR aging and exception reporting; monitor and act on delinquent accounts

Cashiering:

Oversee the cashiering operation — cash receipting, student payments, and daily deposits

Ensure strong controls over cash handling and reconciliation of receipts

Team & Cross-Functional Supervise and develop the AR Coordinator, Collections Specialist, and Cashier Partner with Student Financial Services and Financial Aid on student account resolution

Reconcile the AR subledger to the general ledger with the Controller's office(Other duties may be assigned)
ADDITIONAL/NON-ESSENTIAL DUTIES{{Additional/Non-Essential Duties - in the context of ADA - the functions could be assigned to another individual, or adjusted, to allow a disabled person to hold the position}}All remaining duties are considered  nonessential  within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position.

Alternatively, the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.

LOCATION Lakeland Main CampusEDUCATIONRequired

Education:

Bachelor's degree in Accounting, Business, Finance, or related field

Preferred Education:

Master's degree in Accounting, Business, Finance, Higher Education Administration, or related field LICENSES/CERTIFICATIONS Preferred- CPA, CMA, NASFAA Return of Title IV Funds credential, NACUBO student financial services/bursar training, NACM credit/collections certification, or other relevant higher education, accounting, receivables, or collections certification.

EXPERIENCE

Required:

Minimum of three years of student accounts, accounts receivable, or collections experience, including supervision

Preferred:

Experience in higher education student accounts or a bursar's office

Experience with Jenzabar or comparable higher education ERPWorking knowledge of Title IV and federal refund regulations KNOWLEDGE, SKILLS, AND ABILITIES

Required:

Strong reconciliation and analytical skills

Excellent interpersonal and communication skills, with a student-centered service orientation

Commitment to the mission and values of Southeastern University Preferred:

Working knowledge of higher education student accounts, Title IV refund processes, third-party billing, payment plans, collections practices, cash-handling controls, and higher education ERP systems such as Jenzabar.

WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment.

This position is considered Non-Essential for the purposes of Emergency Response.

Physical Requirements:

Office…