Student Employee - Risk Management Assistant; FWS Eligible

Student Employee - Risk Management Assistant (FWS Eligible)

FL - Main Campus - Lakeland, FL 33801

Position Type:
Seasonal/Temporary

High School/GED

Travel Percentage:
None

Category

SEU's Risk Management department is seeking FWS student workers for the  school year. Applicants must be a returning Southeast University student and available to work between 10-20 hours per week, during business hours. Please note that this job will be open until positions are filled. Total hours accumulated cannot exceed 29 hours for regular students and 20 for international students.

Reports to:

Risk Manager

• Assist the Risk Manager in administrating all lines of property, casualty, auto, and liability insurance policies and claims.
• Assists with claim reporting and insurance renewals.
• Assists with the coordination of information from outside entities and internal customers.
• Assists with risk management training.
• Coordinates certificates of insurance.
• Creates an excellent customer service culture.
• Creates reports for distribution as scheduled.
• Exercises a great degree of tact, diplomacy, and discretion in dealing with sensitive issues involving and processing claims, insurance data, driver motor vehicle reports, and claim litigation.
• Independently performs routine audits of various risk management program activities and recommends changes to address issues.
• Maintains various databases, including but not restricted to claims, drivers, property, vehicles, and claims.
• Performs routine clerical duties such as setting up new files and maintaining electronic files for the University’s risk management files, including Certificate of Insurance documents.
• Processes insurance payment requests as assigned.
• Processes University driver applications and maintains Motor Vehicle Report database.
• Researches problems to provide answers and guides end‑users through corrective steps.
• Supports verification that employees have completed assigned Risk Management training.

• Pulls data to develop recurring or one‑time reports from insurance software portals and other software applications as necessary.
• Maintains databases, spreadsheets, and other tools used in data analysis.
• Participates in auditing and reporting for insurance renewal and other insurance‑related initiatives.

• Assists Risk Manager with general office functions (payment request, supply ordering, copier, etc.).
• Advises Risk Manager on the progress of projects assigned, anticipated problems, and completion of tasks assigned.
• Provides other services as directed by the Risk Manager.

• Develops the ability to consistently deliver positive, responsible, and courteous service to internal and external customers through training and practice.
• Learns to effectively handle service issues by actively listening to the customer’s concerns, identifying root causes, proposing solutions, quickly resolving, and following up to ensure complete resolution.
• Develops strong integrity and cultivates a positive team environment, with capacity to improve customer service and collaboration skills.

Lakeland Main Campus

Required

Education:

High School/GED

Preferred Education:

Some college

• Analytical
  
  Skills:
  
  Ability to carefully collect, organize, and evaluate data to develop logical conclusions on the job.
• Attention to Detail:
  Ability to carefully review documents and maintain spreadsheets.
• Maintains confidentiality and performs duties professionally through on‑the‑job experience and training.
• Time Management:
  Strong organizational skills to handle multitasking, meet deadlines, and manage multiple projects.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills required.
• Problem‑Solving:
  Capacity to think critically and propose solutions to risk‑related challenges.

Has moderate experience with:

• MS Office Suite (Word, PowerPoint, Gmail)

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment.

• This position is…