Office Support

Posted Wednesday, June 10, 2026 at 4:00 AM

Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable Office Support Professional to join our Lakeland, Florida branch. If you enjoy helping people, keeping operations running smoothly, multitasking in a fast-paced environment, and being an essential part of a successful team, we'd love to hear from you!

As an Office Support team member, you will serve as a key point of contact for customers, employees, vendors, and branch leadership. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company.

At Jenkins Plumbing, we believe our office teams are the backbone of our operation. We are looking for someone who is professional, detail-oriented, and committed to providing exceptional support to both internal and external customers.

The Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions.

This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.

• Answer incoming phone calls and direct inquiries appropriately
• Greet customers, vendors, and visitors professionally
• Perform data entry and maintain accurate records
• Assist with filing, scanning, and document management
• Maintain office supplies and place orders as needed
• Prepare reports, spreadsheets, and correspondence
• Support branch leadership with administrative projects

• Provide excellent customer service both in person and over the phone
• Assist customers with general questions and service-related inquiries
• Communicate professionally and courteously with customers, vendors, and employees
• Help resolve routine customer concerns and direct issues to appropriate personnel

• Assist with scheduling appointments and coordinating service requests
• Support communication between office staff, field personnel, and management
• Monitor and update schedules as needed
• Help ensure timely communication regarding customer appointments and job updates
• Assist with invoice processing and documentation
• Support purchasing and material order tracking
• Maintain accurate records and reports
• Assist with job file organization and documentation
• Help ensure branch records remain organized and compliant

• Support daily branch operations
• Maintain confidentiality of company and employee information
• Assist with special projects and branch initiatives
• Perform miscellaneous administrative duties as assigned

• Previous administrative, office support, receptionist, or customer service experience preferred
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Strong attention to detail
• Ability to maintain confidentiality
• Dependable attendance and punctuality

• Construction, plumbing, service industry, or dispatching experience
• Experience with scheduling software or ERP systems
• Experience working in a fast-paced office environment

• Ability to sit, stand, and move throughout the office as needed
• Ability to use standard office equipment, including computers, printers, and phones
• Ability to occasionally lift office supplies and materials up to 25 pounds

Jenkins Plumbing is proud to be a 100% Associate-Owned Company. Through our Employee Stock Ownership Plan (ESOP), associates share in the success of the company and build long-term retirement wealth.

• Medical Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Critical Illness Insurance
• Ho…