Admissions Concierge

Position Summary:
The Admissions Concierge serves as the first point of contact for prospective families, or clients, delivering a high-touch, personalized experience throughout the admissions process. This role blends customer service, administrative support, and relationship management to ensure a seamless and welcoming journey from inquiry to admissiion and beyond.

• Greet and assist prospective families or residents by phone, email, or chat

• Provide detailed information about programs, services, admissions requirements, and timelines

• Guide applicants through the admissions process, documentation, and next steps

• Schedule tours

• Maintain accurate records in CRM or admissions systems

• Coordinate with admissions/marketing team and other internal teams

• Deliver a high level of customer service and personalized service at every touchpoint

• Assist with events such as open houses, and tours

• Troubleshoot and resolve concerns or escalate when needed

• High school diploma required; associate’s or bachelor’s degree preferred

• 1–3 years of experience in customer service, hospitality, admissions, or administrative roles

• Strong interpersonal and communication skills

• Excellent organizational and multitasking abilities

• Ability to maintain confidentiality and handle sensitive information

• Professional, friendly, and service-oriented demeanor

• Experience in education, healthcare, or luxury customer service environments

• Event coordination experience

• Sales or recruitment experience

• Customer-centric mindset

• Attention to detail

• Problem-solving skills

• Adaptability and teamwork

• Time management

• Fast-paced, client-facing environment

• May require evening or weekend availability for events