Fulfillment Center Associate

Position Overview

The Fulfillment Center Associate plays a vital role in handling both mail intake and print operations. Reporting to the Fulfillment manager, this role is responsible for managing incoming and outgoing mail and preparing outbound communications with speed and accuracy. The ideal candidate has a keen eye for detail, strong organizational skills, and the ability to work efficiently in a high-volume, deadline-driven environment.

• Receive, sort, open and distribute incoming mail, ensuring proper routing and handling.
• Operate high-volume printers, folders, and inserters to generate outbound mail.
• Prepare, verify and package printed materials for mailing, ensuring compliance with postal regulations. This includes certified mail, overnight mail and bulk mailings.
• Perform quality checks on printed and mailed materials to ensure accuracy and adherence to company standards.
• Apply postage and coordinate with mail carriers for timely distribution.
• Maintain inventory of print supplies, envelopes, and mailing materials.
• Troubleshoot minor issues with printers and mail processing equipment.
• Scan incoming mail into company systems with a high degree of accuracy. While scanning, ensure documents are complete and legible.
• Maintain document retention and confidentiality standards.

• Perform regular audits on mail, print, and enrollment data to ensure accuracy and consistency.
• Ensure secure handling and confidentiality of sensitive participant and client information.
• Follow company policies and industry regulations related to data privacy and document processing.
• Identify and report any discrepancies or errors to the appropriate team for resolution.

• Continuously assess workflows and suggest improvements to enhance efficiency.
• Collaborate with team members to optimize mail intake, print fulfillment, and operational workflows, identifying opportunities to streamline processes, reduce costs and enhance the client experience.
• Assist with special projects related to document processing, system updates, and operational improvements.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in mailroom operations, print fulfillment, administrative support or a related field.
• Strong attention to detail and accuracy in data entry and document handling.
• Familiarity with mail processing equipment, high-volume printers, and postage meters.
• Ability to handle confidential information securely and in compliance with company policies.
• Basic computer skills, including proficiency in Microsoft Office and data entry systems.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication skills for collaborating with internal and external stakeholders.
• Ability to lift and transport mail trays, paper, and other materials (up to 50 lbs).