Office Support

Job Description:

Office Support Jenkins Plumbing Company – Lakeland, Florida Join a Growing Team Where Your Organizational Skills Make a Difference!

Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable Office Support Professional to join our Lakeland, Florida branch. If you enjoy helping people, keeping operations running smoothly, multitasking in a fast-paced environment, and being an essential part of a successful team, we'd love to hear from you!

As an Office Support team member, you will serve as a key point of contact for customers, employees, vendors, and branch leadership. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company.

At Jenkins Plumbing, we believe our office teams are the backbone of our operation. We are looking for someone who is professional, detail-oriented, and committed to providing exceptional support to both internal and external customers.

Position Summary The Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions.

This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.

Essential Duties & Responsibilities Administrative Support Answer incoming phone calls and direct inquiries appropriately

Greet customers, vendors, and visitors professionally

Perform data entry and maintain accurate records

Assist with filing, scanning, and document management

Maintain office supplies and place orders as needed

Prepare reports, spreadsheets, and correspondence

Support branch leadership with administrative projects

Customer Service Provide excellent customer service both in person and over the phone

Assist customers with general questions and service-related inquiries

Communicate professionally and courteously with customers, vendors, and employees

Help resolve routine customer concerns and direct issues to appropriate personnel

Scheduling & Coordination Assist with scheduling appointments and coordinating service requests

Support communication between office staff, field personnel, and management

Monitor and update schedules as needed

Help ensure timely communication regarding customer appointments and job updates

Financial & Operational Support Assist with invoice processing and documentation

Support purchasing and material order tracking

Maintain accurate records and reports

Assist with job file organization and documentation

Help ensure branch records remain organized and compliant

General Office Functions Support daily branch operations

Maintain confidentiality of company and employee information

Assist with special projects and branch initiatives

Perform miscellaneous administrative duties as assigned

Qualifications

Previous administrative, office support, receptionist, or customer service experience preferred

Strong computer skills including Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills

Strong organizational and time management abilities

Ability to multitask and prioritize effectively

Professional appearance and demeanor

Strong attention to detail

Ability to maintain confidentiality

Dependable attendance and punctuality

Preferred Qualifications Construction, plumbing, service industry, or dispatching experience

Experience with scheduling software or ERP systems

Experience working in a fast-paced office environment

Physical Requirements Ability to sit, stand, and move throughout the office as needed

Ability to use standard…