Collision Estimator​/Customer Advisor

Job Details:

Job Location:

SBC Lakeland - Lakeland, FL 33813;
Position Type:
Full Time;
Job Category:
Automotive Collision Estimator / Customer Advisor.

Subaru Buick Cadillac Lakeland is seeking an experienced Collision Estimator / Customer Advisor to join our team. This position is a key role in our collision center, combining technical estimating expertise with a strong focus on customer service. The ideal candidate will be responsible for assessing vehicle damage, preparing repair estimates, coordinating with insurance companies, and guiding customers through the repair process from start to finish.

• Estimating & Repair Planning
  • Inspect vehicles and assess collision damage
  • Prepare accurate repair estimates using CCC, Mitchell, Audatex, or similar systems
  • Identify all required parts, labor, and repair procedures
  • Submit and manage supplements throughout the repair process
  • Collaborate with technicians to ensure proper repair planning
• Customer Experience
  • Serve as the primary point of contact for customers
  • Explain estimates, timelines, and insurance processes clearly
  • Provide consistent status updates and manage expectations
  • Handle vehicle intake, documentation, and delivery
• Insurance Coordination
  • Communicate with insurance adjusters
  • Negotiate approvals and supplements
  • Ensure repairs meet manufacturer and insurance standards
• Operational Support
  • Maintain accurate and organized repair files
  • Support cycle time goals and shop efficiency
  • Follow all company policies and safety procedures

• Experience as a Collision Estimator, Body Shop Advisor, or similar role
• Experience with CCC, Mitchell, or Audatex preferred
• Strong understanding of collision repair and insurance processes
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Valid driver’s license with a clean driving record

• Competitive compensation (salary + commission/bonus structure)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities within a multi-location automotive group

• Background check and drug screening required
• Clean MVR required
• Equal Opportunity Employer / Drug-Free Workplace

• High-volume collision center experience strongly preferred
• I-CAR certification is a plus