Associate Account Executive

The Associate Account Executive supports the National Account Team in delivering exceptional service and results for franchise and multi-location clients. Reporting to an Account Director, this role partners closely with Account Executives to manage the administrative, operational and coordination needs of assigned accounts,so projectsremainorganized,accurate and on schedule.

The Associate Account Executive supports communication between the agency and client, coordinates internal processes, prepares client-ready materials, andassistswith project management,research and reporting. This is a foundational account services role for a detail-oriented, proactive team member who is eager to learn the agency business, strengthen client serviceskillsand grow into a more client-facing position.

• Collaborate closely with Account Executives and Account Directors to support the day-to-day management of assigned national franchise and multi-locationclient accounts.
• Monitor client communications and account activity to remain informed of priorities, deadlines,approvalsand outstanding requests.
• Assist with administrative follow-up and routine client communication, ensuring responses aretimely,professional and aligned with account team direction.
• Prepare,reviewand distribute client-ready materials, including presentations, agendas, status documents,reports and correspondence, with a strong focus on accuracy and detail.
• Address non-strategic client inquiries within the scope of the role and route strategic, financial, sensitive or out-of-scopematters to the appropriate accountleader.
• Attend client and internal meetings, capture clear notes, documentdecisionsand distribute action items and next steps.
• Input and organize client feedback within deliverable reviews so internal teams receive clear, actionable direction.
• Coordinate creative trafficking internally and with external vendors for translations,adaptationsand other approved production needs.
• Support coordination of in-person client meetings, clientgiftsand approved added-value initiatives.
• Maintain familiarity with assigned clients, including their business objectives, brand standards, audiences, scopes ofworkand active initiatives.

• Assist with the creation of task requests, project briefs, specificationsheetsand supporting project documentation.
• Maintain and update project records as clientdetails,feedback,approvalsand requirements are received.
• Monitor project schedules and delivery dates to help ensure deliverables meet client deadlines.
• Schedule and coordinate internal brief collaborations, project kickoffs,reviews and cross-departmental check-ins.
• Partner with Project Managers and account leaders to update schedules and timelines based on client needs,approvalsor changes in direction.
• Track outstanding approvals,dependencies and open items, following up with internal teams as needed tomaintainproject momentum.
• Communicate potential delays, conflicting priorities, missinginformationorscopeconcerns to the Account Executive or Account Director in a timely manner.
• Support quality assurance by reviewing client-facing deliverables for completeness, formatting,accuracy and alignment with approved direction before distribution.

• Gather,organizeandvalidateinformation for recurring client reports, dashboards, meetingmaterialsand presentations.
• Compile performance insights, accountupdatesand supporting data for Account Executive review.
• Assistwithidentifyingnotable trends, changes,risksand questions that may requireadditionalanalysis or strategic discussion.
• Conduct industry, competitor, platform,marketand audience persona research to support strategic recommendations and client planning.
• Maintain organized research files and source documentation so findings can be easily referenced by the account team.
• Support Account Executives inidentifyingopportunities for client growth,optimization and added value.
• Ensure dates, labels,metrics and supporting notes areaccurateand consistent across client reporting materials.

• Manage account support activities through approved agency project…