AI Automation and Program Specialist

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.

Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.

Our field team members are located in every state in which we operate.

Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.

Essential Job Functions and Responsibilities Partner with IT, product, business, and shared service teams to surface, develop, track, and move AI initiatives from intake through adoption, ensuring alignment to enterprise priorities, governance expectations, and delivery objectives.

Help shape the operating model and ways-of-working standards for how AI initiatives move through the enterprise, establishing consistent processes, governance expectations, decision frameworks, and delivery practices.

Facilitate cross-functional alignment sessions across IT, business, engineering, architecture, and shared service partners to drive prioritization, resolve dependencies, enable decision-making, and maintain momentum across AI initiatives.

Continuously improve the operating model and ways of working to scale the AI program, identifying opportunities to increase consistency, transparency, efficiency, and effectiveness across participating teams and stakeholders.

Lead end-to-end discovery and requirements definition for AI and automation initiatives, ensuring clear problem framing, scope definition, assumptions, success measures, and alignment with enterprise objectives.

Own the creation and maintenance of high-quality documentation and implementation artifacts, including business requirements, user journeys, process flows, automation and AI runbooks, governance materials, and decision documentation.

Prepare decision-ready materials and provide portfolio-level visibility into initiative status, risks, dependencies, tradeoffs, and outcomes to support leadership reviews, governance activities, and executive decision-making.

Escalate risks, dependency conflicts, and stalled initiatives with actionable recommendations, while providing senior-level analysis and project support across AI work streams to drive successful outcomes.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Job Requirements

Education:

Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.

Experience:

Generally, a minimum of 8 years of experience in program management, product operations, business analysis, transformation, AI, automation, technology delivery, or related roles. Experience supporting AI, data, automation, or technology-driven initiatives required.

Scope of Job/

Qualifications:

Demonstrated ability to help shape and support governance frameworks, operating cadences, intake processes, prioritization methodologies, and cross-functional decision forums.

Leads discovery, requirements definition, and business analysis activities for complex initiatives, translating business needs into well-defined, implementation-ready requirements and artifacts.

Strong experience creating and maintaining high-quality documentation, including business requirements, process flows, operating procedures, governance materials, decision records, and executive-ready communications.

Demonstrates strong judgment and decision-making skills, with the ability to operate effectively in ambiguity while balancing competing priorities and stakeholder interests.

Strong analytical, organizational, and project…