Customer Service Representative

Job title: Customer Service Representative
Reporting to: Customer Service Supervisor
Location: Lakeland, USA

Provide exceptional support and service to external and internal customers. Primary responsibilities include responding to global customer inquiries, orders, samples, technical documents, complaints, product information, pricing, inventory availability and dispatch dates. Duties include but are not limited to taking customer orders and requests via telephone and e-mail, providing production personnel with necessary order information, and maintaining customer files in the JDE database.

This position supports the Treatt sales team, Treatt’s commercial goals, and all the general requirements of our valued customers.

• Receive and action in a timely and appropriate manner, incoming calls and e-mails from customers and sales personnel. Specific goals to be provided.
• Oversee successful delivery on 100+ orders per month.
• Address customer concerns and inquiries regarding orders, samples, product information, pricing, and inventory availability and dispatch dates.
• Complete all necessary documentation, accurately update JDE with contract forecasts and provide production personnel with all necessary order and shipping information and documentation.
• Provide customers with technical documents and tracking details, providing the Customer Portal option where applicable.
• Gain a general understanding of the food, beverage, and flavor & fragrance industries.
• Achieve a basic knowledge of Treatt’s core product offerings and how to offer to applicable customers.
• Accurately maintain customer files and various forms of documentation.
• Prepare various internal reports as directed by the Customer Care Supervisor.
• Routinely liaise with RC Treatt personnel and other Treatt USA departments including sales, lab, shipping and production to ensure the delivery of quality customer service and support.
• Act in the best interest of Treatt USA at all times and act in accordance with the Treatt Company polices values, and health and safety policies.
• All other duties as assigned and customary.

• High school diploma or GED and 2-3 years prior business-to-business customer services experience required. Working knowledge of beverage/food manufacturing industry is helpful. Prior customer service experience in a manufacturing or production environment preferred.

• Excellent phone and customer service etiquette.
• Ability to successfully perform basic math skills including fractions, measurements, additions, subtraction and conversions.
• Strong attention to detail is critical.
• Knowledge in B2B service required.
• Must have heavy order intake/entry, in account administration.
• Outstanding verbal and written communication skills.
• Time management is essential.

• Ability to handle multiple tasks and initiatives simultaneously, whilst working in a fast-paced environment.
• Skilled in the use of various spreadsheet, word-processing and database computer software.
• Ability to work independently, self-starter.
• Motivation to solve problems.

We offer an excellent package which includes a competitive salary; vacation time as well as the opportunity to purchase additional vacation, we also offer a discretionary annual bonus, medical (including family cover), dental and vision coverage, AFLAC, 401k employer matching up to 6%, company-paid short term and long-term disability insurance, company-paid life insurance and stock purchase options. With the encouragement and development, you need, we help you to become your ultimate you.

Beyond building a successful career, we also support the wishes and ambitions of our staff outside of the office in achieving a health work/life balance - the wellbeing of our staff is paramount to us, which we actively promote and support by regularly delivering a variety of wellbeing initiatives. There will also be opportunities to be actively involved in community and charity projects and to take part in numerous subsidized social events.

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We politely request that we are not contacted by any recruitment agencies. We have a preferred supplier list and high volumes of speculative calls from agencies negatively impact upon the efficiency of our business. Please help us to maintain the highest levels of customer service by respecting our wishes.